Success score indicators

---
title: Success score indicators
description: Change Success score contains Performance Analytics indicators for data collection. Indicators define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/change-success-score-indicator.html
release: australia
product: Change Management
classification: change-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Change success score, Configure, Change Management, IT Service Management]
---

# Success score indicators

Change Success score contains Performance Analytics indicators for data collection. Indicators define a performance measurement taken at regular intervals of a business service, an activity, or organizational behavior. These performance measurements result in a series of indicator scores over time.

Change Success Score uses the following indicators to collect data each day for the changes completed on the previous day.

-   **Total Changes**

    The total number of change requests addressed during the time.

-   **Successful changes**

    The number of successfully resolved change requests.

-   **Unsuccessful changes**

    The number of change requests that weren't resolved.

-   **Successful changes with issues**

    The number of change requests that were resolved but had other defects that weren't addressed.

-   **P1 incidents caused by change**

    The total number of P1 incidents that were reported as caused by one of the changes completed by the team.

-   **P2 incidents caused by change**

    The total number of P2 incidents that were reported as caused by one of the changes completed by the team.

-   **P3 incidents caused by change**

    The total number of P3 incidents that were reported as caused by one of the changes completed by the team.


For more information on Performance Analytics indicators, see [Performance Analytics indicators](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/now-intelligence/c_Indicators.md)

**Parent Topic:**[Change success score](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-success-score.md)