Configuring Change Management

You can configure various aspects of Change Management based on the specific requirements of your organization.

The ITSM guided setup provides a sequence of tasks that help you configure Change Management on your ServiceNow instance. To open ITSM guided setup, navigate to Guided Setup > ITSM Guided Setup. For more information about using the guided setup interface, see Using guided setup.

Change Management plugins
You can activate one or more of the Change Management plugins if they are not already active. Some plugins include demo data.
Standard change catalog
Standard changes are pre-approved, low risk changes with a proven history of success. The standard change catalog contains the changes that have been approved by the Change Management application as standard changes.
Enhanced change data model
The enhanced Change data model supports better categorization, change model linkage, and role-based access to change templates. This new data model does not impact the existing standard change catalog and no migration of existing standard changes is required.
Create a Change model
Create change models to configure the states and transitions to match your organization's change processes.
ITIL change process assignment for change models
The change model specifies which ITIL change process it represents: Normal, Standard, or Emergency. The change is still governed by the model.
Scaled change
Scaled Change extends change management to complex environments with many configuration items. A single Scaled Change generates and coordinates child change records for every affected configuration item. It uses scheduling intelligence, conflict detection, and approval workflows to keep large-scale changes on track from planning through closure.
Change schedules
The Change Schedules landing page provides a view of schedules that are categorized under Pinned Schedules, Your Schedules, and All Schedules. The grouping of schedules provides easy access to your most required schedules and saves your time from searching through all the schedules in the system.
Configure ability to copy a change request
You can configure the ability to copy a change request record and its details using system properties.
Create a change request template
Create a template for change requests with predefined supporting tasks. Templates simplify the process of submitting new records by populating fields automatically.
Create a change request assignment rule
Define assignment rules to assign change requests automatically to the appropriate group or individual.
Add a new change request type
You can add a new change type to your change process. There are several processes involved with adding a change type. These processes include managing script includes and workflows.
Extend or disable multiple CI association
The ability to associate multiple CIs to a task can be extended to other types of tasks. You can also disable multiple CI association from the related lists on change request records.
State model and transitions
Change Management offers a state model to move and track change requests through several states.
Conflict detection
Conflict detection identifies potential scheduling conflicts for a change request based on the configuration items, and planned start and end date or the change. If a scheduling conflict exists, conflict detection also checks any related blackout or maintenance schedules and other active change requests to determine the scheduling conflict.
Change lockdown
Change lockdown allows change managers to pause all or a subset of in-flight change requests. Use it during major unplanned IT, critical, or financial events.
Compliance dynamic schema
Compliance dynamic schema stores the risk and compliance details of a change as name and value pairs in a single field. This avoids adding a column to the Change Request table for each detail.
Change success score
Use team historical data for insights into team performance. The score value helps you determine how likely the team is to complete your change request without issues.
Predictive Intelligence for Change Management
The Predictive Intelligence for Change Management capability uses machine-learning algorithms to suggest standard templates, identify similar incidents, and enhance risk assessment for the change.
Applying CSDM guidelines to Change Management
Change Management lets you control every aspect of the IT change process from creation to approval. When you have accurate information, you can minimize risks to your business and avoid conflicts with scheduling. This product view helps you understand how Change Management key entities work with the core CSDM framework.

Parent Topic:Change Management

title	Configuring Change Management
description	You can configure various aspects of Change Management based on the specific requirements of your organization.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-service-management/change-management/configure-change-management.html
release	australia
product	Change Management
classification	change-management
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Change ManagementIT Service Management