Configure template categories

task australia Updated Sep 10, 2026 1 min read configure-template-categories.md

Create template categories and child categories to classify templates based on a change model, template usage, and requirements.

Before you begin

Role required: change_manager

You must have a role configured with access to approve the templates for the change model.

Procedure

Navigate to All > Models > Change Templates.
Select the template for which you want to create a category.
Navigate to the Category tab.
Select New.
Enter a name and description for the category.
Create a child category by selecting a parent template in the Parent field.
Determine the hierarchical order of the child category template by entering a value in the Order field.
Select Submit.
Add templates to the category.
1. On the Template tab, select Edit.
2. Move the desired templates from the Collection list to the Template list.
3. Select Save.

Result

Categories and, if configured, child categories are created, and are available in the Templates menu on the Create a change request form. The child categories are displayed in the defined order, and the selected templates are available under each category.

Parent Topic:Create and propose a change template

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---
title: Configure template categories
description: Create template categories and child categories to classify templates based on a change model, template usage, and requirements.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/configure-template-categories.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create and propose a change template, Create a Change model, Configure, Change Management, IT Service Management]
---

# Configure template categories

Create template categories and child categories to classify templates based on a change model, template usage, and requirements.

## Before you begin

Role required: change\_manager

You must have a role configured with access to approve the templates for the change model.

## Procedure

1. Navigate to **All** &gt; **Models** &gt; **Change Templates**.

2. Select the template for which you want to create a category.

3. Navigate to the **Category** tab.

4. Select **New**.

5. Enter a name and description for the category.

6. Create a child category by selecting a parent template in the **Parent** field.

7. Determine the hierarchical order of the child category template by entering a value in the **Order** field.

8. Select **Submit**.

9. Add templates to the category.

1. On the **Template** tab, select **Edit**.

2. Move the desired templates from the Collection list to the Template list.

3. Select **Save**.

## Result

Categories and, if configured, child categories are created, and are available in the **Templates** menu on the Create a change request form. The child categories are displayed in the defined order, and the selected templates are available under each category.

**Parent Topic:**[Create and propose a change template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/create-change-template.md)