Create a change lockdown

task australia Updated Sep 10, 2026 2 min read create-change-lockdown.md
Raw file servicenow.com

Create a change lockdown to pause in-flight change requests during major unplanned IT, critical, or financial events.

Before you begin

Role required: change_manager

Procedure

  1. Navigate to All > Change > Administration > Change Lockdown.

    The list shows the existing lockdown records with their name, type, time zone, and the date on which each record was updated.

  2. Select New.

  3. On the Change Lockdown form, fill in the fields.

    Note: The CI Condition tab appears only when you select the Filter by CI check box. If you clear the check box, the lockdown applies to all change requests that match the Change Request Condition field.

    Field Description
    Name Name of the change lockdown.
    Description Purpose of the change lockdown.
    Time zone Time zone that the lockdown schedule uses. The default value is -- Floating --.
    Filter by CI Option that limits the lockdown to specific configuration items (CIs). The CI Condition tab appears when this check box is selected.
    Source Method that identifies the CIs, such as CI Class.
    Applies to (CI Condition tab) Table that the Condition field filters. The default value is Configuration Item [cmdb_ci]. This field is available only when the Filter by CI check box is selected.
    Condition (CI Condition tab) Conditions that filter the records in the table selected in the Applies to field. This field is available only when the Filter by CI check box is selected.
    Change Request Condition (Change Condition tab) Conditions that select the change requests to place on hold.
    Assignment group Group that receives the lockdown approval.
    Assigned to User who receives the lockdown approval.
    State State of the change lockdown. A new change lockdown starts in the Draft state. This field is read-only.
  4. Select Submit.

    The record indicates that the schedule has no schedule entry. A change lockdown takes effect only after you add a schedule entry.

  5. On the Schedule Entries tab, select New and then define the period that the lockdown covers.

    A schedule entry sets values such as All day, Repeat on, and End date time.

What to do next

After the schedule entry is saved, Preview becomes available. Preview the affected change requests before you request approval. For more information, see Manage a change lockdown.

Parent Topic:Change lockdown

Related topics

Change lockdown

Manage a change lockdown

Keywords change lockdowncreate lockdownschedule entry
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