Limit conflict detection to a change model state

task australia Updated Sep 10, 2026 1 min read limit-conflict-detection-state.md
Raw file servicenow.com

Use the Allow Conflict Detection attribute to limit conflict detection to a specific change model state. Conflict detection then runs only when a change request reaches that state.

Before you begin

You must have a change model configured with at least one state.

Role required: admin

About this task

Without the Allow Conflict Detection attribute, conflict detection runs whenever the state, the configuration item, or the planned start or end date of a change request changes, in any state. Adding the attribute to a single state narrows conflict detection to that state, so it does not run in earlier or later states.

Procedure

  1. Navigate to All > Change > Change Models.

  2. Open the change model to configure.

    For example, open the Emergency change model.

  3. On the Model States tab, open the state in which conflict detection runs.

    The related list shows each state with its State label, whether it is the Initial state, and its Sequence.

  4. On the Attributes tab, select New.

  5. In the Attribute field, select Allow Conflict Detection.

  6. Select the Active check box.

  7. Select Submit.

Parent Topic:Change lockdown conflict detection

Related topics

Change lockdown conflict detection

Keywords Allow Conflict Detectionchange modelmodel state attributeconflict detection
Search documentation
Search document titles and file paths on the australia branch