Modify or retire a standard change template

task australia Updated Sep 10, 2026 2 min read manage-standard-change-template.md
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Modify or retire standard change templates to meet your organization's requirements.

Before you begin

Role required: admin, change_manager, sn_change_write, or itil

Procedure

  1. Navigate to All > Change > Standard Change > All Templates.

  2. Select the template that you want to modify or retire, and then do one of the following.

Modify a standard change template

  1. Select Modify Template under Related Links.
  2. Enter your modifications in the Modify a Standard Change Template form. Note: You can modify any field in the standard change template, and send for approval. After the modifications are saved and approved, a new version of the standard change template is created. Change requests created from the modified standard change template reflect the modifications.

Important: You can change fields such as Assignment group and Assigned to on the template. The updated values apply only to change requests created after the new template version is approved. For more information about configuring default and copied field values, see Configure standard change catalog properties.

Retire a standard change template

  1. Select Retire Template under Related Links.
  2. Enter your business justification to retire the specific template in the Retire a Standard Change Template form. Note: The standard change template is deactivated, and it is no longer available for creating change requests.
3. Perform one of the following actions:
-   Select **Save**. The modifications are saved but not sent for approval.
-   Select **Request Approval**. The template is sent for approval to the change management team.

Parent Topic:Standard change catalog

Related topics

Configure standard change catalog properties

Create a standard change task template

Attach files to a standard change template

Propose a standard change template

Create a standard change task template

Create a standard change request from the catalog

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