Modify score calculation

---
title: Modify score calculation
description: Modify the multiplier values in the formula indicators to calculate the final success score.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/modify-success-score-calculations.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Success score calculation, Change success score, Configure, Change Management, IT Service Management]
---

# Modify score calculation

Modify the multiplier values in the formula indicators to calculate the final success score.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Performance Analytics** > **Indicator Groups** > **Change success score - multipliers**.

2.  Open the indicator to modify.

3.  In the formula, change the multiplier value.

    \[Omitted image "modifyformula.png"\] Alt text: Indicator formula with a multiplier value

4.  Select **Update**.


**Parent Topic:**[Success score calculation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-score-calculation.md)