Change Management properties

reference australia Updated Sep 10, 2026 4 min read r_ChangeManagementProperties.md
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Administrators can use change properties to configure Change Management behavior.

Navigate to Change > Administration > Change Properties to view and edit these properties.

Name

Description

glide.approval_engine.change_task

Change request tasks approval engine.- Type: choice list

  • Default value: process_guide

glide.ui.risk_calculate_rule

Change risk calculation method. None turns off this capability.- Type: choice list

  • Default value: ui_action

For more information, see Risk Calculator property.

com.snc.change_request.enable_copy

Enable copy change feature.- Type: true | false

  • Default value: true

com.snc.change_request.copy.attributes

List of attributes (comma-separated) that are copied from the originating change.- Type: string

  • Default value: category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan

com.snc.change_request.copy.rl.change_task.attributes

List of attributes (comma-separated) from the Change Task [change_task] related list that will be copied from the originating change.- Type: string

  • Default value: cmdb_ci,priority,assignment_group,assigned_to,short_description,description

com.snc.change_request.copy.rl.task_ci.attributes

List of attributes (comma-separated) from the Affected CIs [task_ci] related list that will be copied from the originating change.- Type: string

  • Default value: ci_item

com.snc.change_request.attach.enable_copy

Copy attachments from the originating change.- Type: true | false

  • Default value: true

com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes

List of attributes (comma-separated) from Impacted Services [task_cmdb_ci_service] related list that will be copied from the originating change.- Type: string

  • Default value: cmdb_ci_service

com.snc.task.refresh_impacted_services

List of all the Task types where Refresh Impacted Services action is enabled.- Type: string

  • Default value: incident, change_request

change.refresh_impacted.include_affected_cis

Lists the impacted CIs or Services with any service supported by a configuration item identified in the Affected CI related list. Note: This requires any business services identified to be converted to an application service. For instructions, see Convert business services to application services. For information about application services, see Application services.

com.snc.change_management.enforce_data_requirements

Enforce change request process data requirements, so that any data modification on the change request has the same data restrictions. This includes, updates made through the change request form, Workflow, REST/SOAP, JavaScript, and GlideRecord updates. For more information, see Change Management API

In the User Interface, when this property is true, it enables additional server sided restrictions to the UI Policy and Client Script controls that already exist.

  • Type: true | false
  • Default value: true

com.snc.change_request.populate_service_offering

Populates the service offering related list from the impacted service list.- Type: true | false

  • Default value: false

com.snc.change_request.enable_unauthorized

Enables the creation of unauthorized change requests when the event ci.change.unplanned is raised.- Type: true | false

  • Default value: false

com.snc.change_request.event.state_updated.enabled

Generates the sn_change.state.updated event when the state of the change request is updated.- Type: true | false

  • Default value: false

com.snc.change_request.event.state_updated.states

Enter the change request state field values, each separated by a comma to generate the sn_change.state.updated event. This happens when any of the state value changes, for example, -5, -3, 0. You can leave the property empty to generate the sn_change.state.updated event for all state changes. For more information on the state values, see State model and transitions.Note: For this property to take effect, property com.snc.change_request.event.state_updated.enabled must be set to true.
## Change Management properties for Discovery integration

If your organization is subscribed to Discovery, integration with Discovery is automatically enabled. With this integration, any configuration item (CI) with an IP address that is part of a change request process can be maintained automatically. When Discovery is activated, the following three properties become available.

Name

Description

com.snc.change_request.auto.discovery

Trigger Discovery for the Affected CIs automatically, manually or not at all.- Type: Choice list

  • Values: Off, Both, Automatic, Manual
  • Default value: Off

com.snc.change_request.disco.auto.state

Defines the change request states in which Discovery is automatically triggered.- Type: String

  • Default value: Review

com.snc.change_request.disco.manual.state

Defines the change request states in which Discovery can be manually triggered.- Type: String

  • Default value: Implement, Review
## Change Management properties available from sys\_properties table

The following properties are available for further configuration. To list them, enter sys_properties.list in the navigator text box and filter for com.snc.change_.

Name

Description

com.snc.change_request.copy.related_lists

Related lists (comma-separated) that will be copied from the originating change.- Type: string

  • Default value: task_ci,task_cmdb_ci_service,change_task

com.snc.change_request.rl.change_task.attach.enable_copy

Copy attachments from originating change task.- Type: true | false

  • Default value: true

com.snc.change_management.policy.approval.log

The debug logging property that provides the detailed logging information of the workflow activity when using Change Approval Policies.Type: choice list

sn_change_cab.com.snc.change_management.cab.use_sow_meeting

Controls opening of a CAB meeting from the CAB Meeting calendar in the CAB Workbench in Service Operations Workspace.Note: Users must have the sn_sow.sow_user role to open CAB meetings in SOW.

  • Type: true | false

  • Default value: false, for upgrade customers; true for new customers.

  • true: CAB meetings open in the CAB Meeting workbench in SOW.

  • false: CAB meetings open in the Core UI.
**Parent Topic:**[Reference section for Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/reference-change-management.md)
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