Refresh impacted services properties
reference australia Updated Sep 10, 2026 3 min read refreshing-impacted-services-properties.md
Use the refresh impacted services properties to turn on or turn off the refresh impacted services capability, and to configure the criteria for additional refresh impacted services properties.
By configuring these properties, you can control the capabilities, such as:
- Inclusion of the primary configuration item or all the items in the Affected CIs related list.
- Processing of refreshing the impacted services as an event.
- Populate Service Offerings and Business Applications from the Impacted Services related list.
The following properties are available in sys_properties.list and on the Change properties page.
The com.snc.change_request.populate_service-offering and com.snc.change_request.populate_business_application properties rely on CMDB relationships between the impacted service and its service offerings or business applications. For an offering or application to be added to its related list, it must be associated with an impacted configuration item identified by the refresh process. For more information on how affected CIs roll up to impacted services, see Associated CIs on a change request.
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Note: If dynamic CI groups are used on the Change form, then this property must be set to true because the associations are located in the svc_ci_assoc table. When a business service is converted to an application service (for example), all the levels included in the svc_ci_assoc table are considered at the time of conversion. |
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--- title: Refresh impacted services properties description: Use the refresh impacted services properties to turn on or turn off the refresh impacted services capability, and to configure the criteria for additional refresh impacted services properties. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/refreshing-impacted-services-properties.html release: australia product: Change Management classification: change-management topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 3 breadcrumb: [Refresh impacted services and CIs for Change, Process a change request, Use, Change Management, IT Service Management] --- # Refresh impacted services properties Use the refresh impacted services properties to turn on or turn off the refresh impacted services capability, and to configure the criteria for additional refresh impacted services properties. By configuring these properties, you can control the capabilities, such as: - Inclusion of the primary configuration item or all the items in the Affected CIs related list. - Processing of refreshing the impacted services as an event. - Populate Service Offerings and Business Applications from the Impacted Services related list. The following properties are available in sys\_properties.list and on the Change properties page. The `com.snc.change_request.populate_service-offering` and `com.snc.change_request.populate_business_application` properties rely on CMDB relationships between the impacted service and its service offerings or business applications. For an offering or application to be added to its related list, it must be associated with an impacted configuration item identified by the refresh process. For more information on how affected CIs roll up to impacted services, see [Associated CIs on a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/c_AffectedCIsAndImpactedServices.md). <table id="table_ydl_qdx_v4b"><thead><tr><th> Property </th><th> Description </th></tr></thead><tbody><tr><td> `com.snc.change_request.refresh_impacted.include_affected_cis` </td><td> - When true, all the configuration items listed in the Affected CIs related list are checked. These configuration items are checked against the Application services mapping table \(svc\_ci\_assoc\) because this process is faster and returns a more concise relationship picture. All the services from svc\_ci\_assoc table are retrieved. - If the property is false, only the CI on the change form is used. This uses the method of traversing the cmdb tree structure to find the services. The services are retrieved from `CIUtils` script include. **Note:** If dynamic CI groups are used on the Change form, then this property must be set to true because the associations are located in the svc\_ci\_assoc table. When a business service is converted to an application service \(for example\), all the levels included in the svc\_ci\_assoc table are considered at the time of conversion. </td></tr><tr><td> `change.conflict.populateimpactedcis` </td><td> If this property is set to true, then the `ChangeCollisionHelper` script include checks the configuration items that have been identified in the list of conflicts against the Application services mapping table \(svc\_ci\_assoc\) and the Service \[cmdb\_ci\_service\] table to check if there are any business services that are directly impacted. </td></tr><tr><td> `com.snc.change_request.refresh_impacted.event` </td><td> - When true, the process of refreshing the impacted services is done through an event. This process is run in the background and you're notified through a message in Notify when the process is complete. - When false, this is run in your session. Because this process doesn't run in the background, there's no notification on completion. </td></tr><tr><td> `com.snc.change_request.populate_service_offering` </td><td> - When true, the Service Offerings related list is populated from the Impacted Services/CIs related list. A service offering is added only when it has a Depends on and Used by relationship with an impacted service in the CMDB. Offerings without this relationship to an impacted service are not added. - When false, the related list is not populated or amended in any way. </td></tr><tr><td> `com.snc.change_request.populate_business_application` </td><td> - When true, the Business Applications related list is populated from the Impacted Services/CIs related list. - When false, the related list is not populated or amended. </td></tr><tr><td> `com.snc.change_request.refresh_impacted_services.message.show` </td><td> - When true, the `Refresh impacted services is initiated` message appears on the Change request form. - When false, the `Refresh impacted services is initiated` message doesn't appear. </td></tr></tbody> </table>**Parent Topic:**[Refresh impacted services and CIs for Change](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/refresh-impacted-services-cis.md)
| title | Refresh impacted services properties |
| description | Use the refresh impacted services properties to turn on or turn off the refresh impacted services capability, and to configure the criteria for additional refresh impacted services properties. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/change-management/refreshing-impacted-services-properties.html |
| release | australia |
| product | Change Management |
| classification | change-management |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 3 |
| breadcrumb | Refresh impacted services and CIs for ChangeProcess a change requestUseChange ManagementIT Service Management |