Request Change Management - Standard Change Template Intelligence

---
title: Request Change Management - Standard Change Template Intelligence
description: The Change Management - Standard Change Template Intelligence plugin \(com.snc.change\_management.ml.sctp\) uses Predictive Intelligence to identify change clusters and propose standard change templates. Request the plugin through the Now Support Customer Service system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/request-cm-std-chg-template-intelligence.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 5
breadcrumb: [Change Management plugins, Configure, Change Management, IT Service Management]
---

# Request Change Management - Standard Change Template Intelligence

The Change Management - Standard Change Template Intelligence plugin \(com.snc.change\_management.ml.sctp\) uses Predictive Intelligence to identify change clusters and propose standard change templates. Request the plugin through the Now Support Customer Service system.

## Before you begin

Role required: maint

## About this task

The Change Management - Standard Change Template Intelligence plugin \(com.snc.change\_management.ml.sctp\) activates these related plugins if they are not already active.

<table id="table_fvt_nq2_plb"><thead><tr><th>

Plugin

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Change Management - Predictive Intelligence Core\[com.snc.change\_management.ml\]

</td><td>

Enables you to use Predictive Intelligence in Change Management.

</td></tr></tbody>
</table>After you activate the plugin, the solution analyzes historical change requests to identify clusters of similar changes and proposes standard change templates for those clusters. Review the proposals and adopt the templates that fit your process. To train the proposal solution and to review and accept proposed templates, see [Train the clustering solution for standard change proposal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/train-std-chg-proposal-soln.md) and [Propose a standard change template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/propose-standard-chg-template.md).

## Procedure

1.  Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2.  Select **Request plugin** to open the **Activate Plugin** form on Now Support.

3.  On the **Activate Plugin** form, provide the following information.

<table id="table_awx_bhf_ygb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr id="target-instance"><td>

What is your target instance

</td><td>

Select the instance that you want to activate the plugin on.

</td></tr><tr><td>

Which plugin would you like to activate

</td><td>

Select the name of the plugin to activate.

 **Note:** If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the **Plugin I'm looking for is not listed** check box and then enter the name of the plugin.

</td></tr><tr id="date-time"><td>

Select Maintenance Date and Time

</td><td>

Select the date and time to activate the plugin.

</td></tr></tbody>
</table>    For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

4.  Select **Submit**.

    After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.


-   **[Components installed with Change Management - Standard Change Template Intelligence](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/installed-with-std-chg-temp-ml.md)**  
Several types of components are installed with activation of the Change Management - Standard Change Template Intelligence plugin, including tables.

**Parent Topic:**[Change Management plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-plugins.md)

**Related topics**  


[Request ITSM Roles - Change Management]()

[Activate Business Stakeholder]()

[Activate Change Management - State Model]()

[Activate Change Management - Collision Detector]()

[Activate Change Management - Risk Calculator]()

[Activate Change Management - Change Schedule]()

[Activate Change Management - Risk Assessment]()

[Activate Change Management - Standard Change Catalog]()

[Activate Change Management - Change Success Score]()

[Activate Change Management - Mass Update CI]()

[Activate Change Management - Approval policy]()

[Activate Change Management - CAB Workbench]()

[Activate Change Management - ATF Tests]()

[Activate Change Management - Core]()

[Request Change Management - Risk Assessment]()

[Request Change Management - Predictive Intelligence Core]()

[Activate Change Management - Change Flows]()

[Activate Change Management - Change Velocity dashboard]()

[Activate Change Management - Change Models]()

[Activate Change Management - Success Probability]()

[Activate Change Management - Data Archiving]()

[List of plugins \(Brazil\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)