Request ITSM Roles - Change Management

---
title: Request ITSM Roles - Change Management
description: Request the ITSM Roles plugin \(com.snc.itsm.roles\) to activate the ITSM Roles - Change Management plugin \(com.snc.itsm.roles.change\_management\). This gives change agents, technicians, and managers more control over access within your Change Management process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/request-itsm-roles-cm.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 5
breadcrumb: [Change Management plugins, Configure, Change Management, IT Service Management]
---

# Request ITSM Roles - Change Management

Request the ITSM Roles plugin \(com.snc.itsm.roles\) to activate the ITSM Roles - Change Management plugin \(com.snc.itsm.roles.change\_management\). This gives change agents, technicians, and managers more control over access within your Change Management process.

## Before you begin

Role required: admin

## About this task

The ITSM Roles plugin activates the following related plugins, which update the security model and introduce roles for respective products:

-   Business Stakeholder \(com.snc\_business\_stakeholder\)
-   ITSM Roles - Incident Management \(com.snc.itsm.roles.incident\_management\)
-   ITSM Roles - Problem Management \(com.snc.itsm.roles.problem\_management\)
-   ITSM Roles - Change Management \(com.snc.itsm.roles.change\_management\)
-   ITSM Roles - Request Management \(com.snc.service\_management.roles.request\_management\)

These roles provide more control over the access that users have within the process.

By default, this feature is active only on new instances created in New York and later releases. It isn't activated automatically when you upgrade to New York or a later release from an earlier release.

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Select **Request plugin** to open the **Activate Plugin** form on Now Support.

3.  On the **Activate Plugin** form, provide the following information.

<table id="table_awx_bhf_ygb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr id="target-instance"><td>

What is your target instance

</td><td>

Select the instance that you want to activate the plugin on.

</td></tr><tr><td>

Which plugin would you like to activate

</td><td>

Select the name of the plugin to activate.

 **Note:** If the system doesn't list the plugin you want or if you're activating the plugin on an OEM or on-premise instance, select the **Plugin I'm looking for is not listed** check box and then enter the name of the plugin.

</td></tr><tr id="date-time"><td>

Select Maintenance Date and Time

</td><td>

Select the date and time to activate the plugin.

</td></tr></tbody>
</table>    For example, see the following form to activate the Event Management plugin on an instance named SNC Instance.

4.  Select **Submit**.

    After the maintenance window, the system installs the plugin on your instance. To confirm the installation, go to the Installed tab in the Application Manager.


-   **[Components installed with ITSM Roles - Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/installed-with-cm-itsm-roles.md)**  
Several user roles are installed with the activation of the ITSM Roles - Change Management plugin \(com.snc.itsm.roles.change\_management\). Security ACLs to support the security model for Change Management and related functionality are also installed.

**Parent Topic:**[Change Management plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-plugins.md)

**Related topics**  


[Activate Business Stakeholder]()

[Activate Change Management - State Model]()

[Activate Change Management - Collision Detector]()

[Activate Change Management - Risk Calculator]()

[Activate Change Management - Change Schedule]()

[Activate Change Management - Risk Assessment]()

[Activate Change Management - Standard Change Catalog]()

[Activate Change Management - Change Success Score]()

[Activate Change Management - Mass Update CI]()

[Activate Change Management - Approval policy]()

[Activate Change Management - CAB Workbench]()

[Activate Change Management - ATF Tests]()

[Activate Change Management - Core]()

[Request Change Management - Risk Assessment]()

[Request Change Management - Standard Change Template Intelligence]()

[Request Change Management - Predictive Intelligence Core]()

[Activate Change Management - Change Flows]()

[Activate Change Management - Change Velocity dashboard]()

[Activate Change Management - Change Models]()

[Activate Change Management - Success Probability]()

[Activate Change Management - Data Archiving]()