Add a UI policy

---
title: Add a UI policy
description: Add a UI policy to display the Needs review field for Normal change requests when it reaches the Complete state.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/t\_AddUIPolicy.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Tutorial: Add a new change management state, Reference, Change Management, IT Service Management]
---

# Add a UI policy

Add a UI policy to display the **Needs review** field for **Normal** change requests when it reaches the **Complete** state.

## Before you begin

The **Needs review** field must exist on the Change Request \[change\_request\] table.

**Note:** A UI policy action can reference only a field that exists on the table. If the field does not exist, create it before configuring the UI policy action. For more information, see [Create a custom field](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_CreateCustomField.md).

Role required: admin

## Procedure

1.  Open the Change Request form.

2.  Open the form context menu and select **Configure** > **UI Policies**.

3.  Select **New**.

4.  On the UI Policy form, enter the following values.

<table id="table_ecg_y2m_b1b"><thead><tr><th>

Field

</th><th>

Value

</th></tr></thead><tbody><tr><td>

Table

</td><td>

Change Request

</td></tr><tr><td>

Short description

</td><td>

Show “Needs review” field

</td></tr><tr><td>

Conditions

</td><td>

\[**Type**\] \[**is**\] \[**Normal**\]\[**State**\] \[**is one of**\] \[**Review, Complete, Closed**\]

</td></tr></tbody>
</table>5.  Open the form context menu and select **Save** to create the UI Policy record and stay on the form.

    The **UI Policy Actions** related list appears.

6.  In the UI Policy Actions related list, select **New**.

7.  Enter the following values.

    |Field|Value|
    |-----|-----|
    |Field name|Needs review|
    |Mandatory|True|
    |Visible|True|

8.  Select **Submit** to create the UI Policy action and return to the UI Policy form.


**Parent Topic:**[Tutorial: Add a new change management state](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_AddNewStateTutorial.md)

**Previous topic:**[Create a custom field](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_CreateCustomField.md)

**Next topic:**[Create an ACL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_CreateNewACL.md)