Create a change request from a configuration item \(CI\)

task australia Updated Sep 10, 2026 1 min read t_CreateAChangeFromACI.md

Create a change request from a list of configuration items (CIs), or add selected CIs from a list to a change record.

Before you begin

Role required: itil, admin, or sn_change_write

Procedure

Navigate to All > Configuration and select a CI class.

For example, select Servers or Service.

The list of CIs for the selected CI class displays.
Select one or more CIs from the list.
Select one of the following options from the Actions list.

Add to existing Change Request	Select this option to associate the CIs with an existing change request.
Add to new Change Request	Select this option to associate the CIs with a new change request.

\[Omitted image "Create-Change-from-CIs.png"\] Alt text: List action options that you can choose from.

**Note:** CIs with a **Business Service** CI class are added to the **Impacted Services/CIs** related list on the change request. The remaining CIs are added to the **Affected CIs** related list.

Depending on your selection, either an existing change request is updated with the selected CIs or a new change request record is created with the selected CIs.

Continue to create or modify the change record as required.

Parent Topic:Create a change request

Copy a change request

Create a change task

Unauthorized change request

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---
title: Create a change request from a configuration item \(CI\)
description: Create a change request from a list of configuration items \(CIs\), or add selected CIs from a list to a change record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/t\_CreateAChangeFromACI.html
release: australia
product: Change Management
classification: change-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Create a change request, Use, Change Management, IT Service Management]
---

# Create a change request from a configuration item \(CI\)

Create a change request from a list of configuration items \(CIs\), or add selected CIs from a list to a change record.

## Before you begin

Role required: itil, admin, or sn\_change\_write

## Procedure

1.  Navigate to **All** &gt; **Configuration** and select a CI class.

    For example, select **Servers** or **Service**.

    The list of CIs for the selected CI class displays.

2.  Select one or more CIs from the list.

3.  Select one of the following options from the Actions list.

<table id="choicetable_b3q_mzg_mw"><tbody><tr><td id="d182812e91">

**Add to existing Change Request**

</td><td>

Select this option to associate the CIs with an existing change request.

</td></tr><tr><td id="d182812e100">

**Add to new Change Request**

</td><td>

Select this option to associate the CIs with a new change request.

</td></tr></tbody>
</table>    \[Omitted image "Create-Change-from-CIs.png"\] Alt text: List action options that you can choose from.

    **Note:** CIs with a **Business Service** CI class are added to the **Impacted Services/CIs** related list on the change request. The remaining CIs are added to the **Affected CIs** related list.

    Depending on your selection, either an existing change request is updated with the selected CIs or a new change request record is created with the selected CIs.

4.  Continue to create or modify the change record as required.


**Parent Topic:**[Create a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_CreateAChange.md)

**Related topics**  


[Create a standard change request from the catalog]()

[Copy a change request]()

[Create a change task]()

[Unauthorized change request]()