Create a custom field

task australia Updated Sep 10, 2026 1 min read t_CreateCustomField.md
Raw file servicenow.com

Create a custom choice field to indicate whether a change request must go through the Review state.

Before you begin

Role required: admin

Procedure

  1. Open the Change Request form.

  2. Complete the following steps to create a new field on the Change Request form.

    1. Open the form context menu and select Configure > Form Layout.

    2. Enter the following values in the Create new field section.

      Field Value
      Name Needs Review
      Type Choice
    3. Add to add the new field to the slushbucket.

      The new field appears at the bottom of the Selected slushbucket.

    4. Use the up and down arrows next to the slushbucket to move the new field next to the Assigned to field.

      [Omitted image "NewStateTutCustFld2.png"] Alt text: Needs Review field placement

    5. Select Save.

      The Change Request form reopens with the Needs review field below the Assigned to field.

  3. Complete the following steps to configure the choices for the Needs review field.

    1. the Needs review field label and select Configure choices.

    2. In the Enter new item field, add Yes and No choices and Add.

      The choices appear in the Selected list.

    3. Save.

    The Change Request form reopens. The Needs review choice list contains theYes and No choices.

  4. If the value in the Needs review field is Yes, No, or blank, configure the default by completing the following steps.

    1. the Needs review field label and select Configure Dictionary.

    2. In the Choice List Specification section, select **Dropdown with – None –**as the default Choice.

    3. Update.

    The Change Request form reopens. The Needs review field displays –- None --.

Parent Topic:Tutorial: Add a new change management state

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