Using Change Management

---
title: Using Change Management
description: Work on change requests and create the approval policies as required to meet your organizational needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/change-management/using-change-management.html
release: australia
product: Change Management
classification: change-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Change Management, IT Service Management]
---

# Using Change Management

Work on change requests and create the approval policies as required to meet your organizational needs.

-   **[Create a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_CreateAChange.md)**  
Create a change request to implement a controlled process for modifying approved and supported configuration items \(CIs\).
-   **[Process a change request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/t_ProcessAChangeRequest.md)**  
You can approve, implement, review, and close a change request.
-   **[Creating change approval policies](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/using-change-approval-policies-cf.md)**  
Use the change approval policy to create change approval definitions and the change approval policy workflow to control the approval process for a change request.
-   **[Working with the CAB Workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/using-cab-workbench-cf.md)**  
Use the CAB Workbench to review and authorize change requests and review recently implemented changes.
-   **[Mobile experience for Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/mobile-experience-cm.md)**  
Manage your change tasks from anywhere using the Mobile Agent mobile application. With this mobile application, you can stay connected and access the information in real time to complete your tasks.
-   **[Legacy: Change Management Platform Analytics Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/change-content-pack.md)**  
Platform Analytics Solutions and in-form analytics contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.
-   **[Workspace configuration for change requests in Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/configure-sow-chg-dynamic-overview-pages.md)**  
Use the table-based configuration to align the Service Operations Workspace Dynamic Overview Pages with the change process of your organization.

**Parent Topic:**[Change Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/change-management/c_ITILChangeManagement.md)