Integrating Coaching with other applications

---
title: Integrating Coaching with other applications
description: Bring in data from other ServiceNow applications to enhance the training of your agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/coaching/cf-coaching-integration.html
release: australia
product: Coaching
classification: coaching
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Coaching, IT Service Management]
---

# Integrating Coaching with other applications

Bring in data from other ServiceNow applications to enhance the training of your agents.

-   [Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-landing-page.md)

    One example of a coaching opportunity with CIM would be to use improvement initiatives to set up external training tasks.

    **Note:** The Continual Improvement Management \(com.sn\_cim\) plugin must be active to create an improvement initiative. Continual Improvement Management requires a separate subscription and must be activated by ServiceNow personnel.

-   [Skills Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/skills-management.md)

    In a coaching assessment, you can assess trainee skills to identify gaps so the trainee can be coached to acquire new skills or to enhance their existing skill level.

-   [Knowledge management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-knowledge-article.md)

    You can assign knowledge articles as assigned training.


**Parent Topic:**[Coaching reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/coaching/cf-coaching-reference.md)