Collaboration services

---
title: Collaboration services
description: Collaboration services provides a way to communicate and collaborate in real-time. You can directly use a collaboration tool from task records and as a channel within communication plans.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/collaboration-services/collab-services-tcm.html
release: australia
product: Collaboration Services
classification: collaboration-services
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management]
---

# Collaboration services

Collaboration services provides a way to communicate and collaborate in real-time. You can directly use a collaboration tool from task records and as a channel within communication plans.

## Compatibility

Compatible with all the releases starting with the Madrid release.

## Key features

-   Slack
    -   Create dynamic slack channels for tasks and import back.
    -   Slash commands to get incident details directly from slack and perform basic operations on incident.
    -   Initiate chat with slack users/channels directly from incidents.
    -   Archive the slack channel when the task is closed.
-   ServiceNow for Microsoft Teams
    -   Initiate a chat using Microsoft Teams directly from tasks.
    -   Import message history into a task record from Microsoft Teams, manually or automated.
    -   Send individual notification and collaboration on Major Incident and Incident Communication Plan using Slack or Microsoft Teams.
    -   For information about ServiceNow for Microsoft Teams integrations, see [ServiceNow for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/c_ServiceNowForMSTeams.md).
-   ServiceNow for Zoom
    -   Initiate a chat using Zoom Team Chat directly from tasks.
    -   Import message history into a task record from Zoom Team Chat.
    -   For information about ServiceNow for Zoom integrations, see [ServiceNow for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/sn_zoomIntegration.md).
    -   Access ServiceNow Employee Center in the Zoom application. For information about ServiceNow Employee Center in Zoom, see [Make Employee Center capabilities available in Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/zoom-ec-create-app.md).