Create a Slack channel for a collaborative communication task

task australia Updated Sep 10, 2026 1 min read create-slack-for-collab-comm-task.md

Create a Slack channel for a collaborative communication task to collaborate and discuss the communication task details.

Before you begin

Role required: major_incident_manager

Procedure

Navigate to All > Incident > Major Incident Open.
Select the relevant major incident.
Click View Workbench.
Click the Collaborate tab.

The Collaborative Communication Tasks section appears.
Click Initiate for the task that you want to create a Slack channel.

On the form, fill in the fields.

Fields	Description
Add participants	Individual users or groups whom you want as participants to the channel.
Recommended and Selected	Columns to personalize your list. Select the items in the Recommended column and move them to the Selected column using the right-arrow icon.
Channel name	Unique name for the channel that differentiates it from the rest of the channels in Slack.
Channel topic	Description about the purpose of the channel.
Include a brief message for participants	Brief message that you want to send to the participants.
Private channel	Option to indicate whether the slack channel is private or public.

Click Start.

A slack channel is created, and you see the View channel and Import messages buttons next to the task.
To view the channel on slack, click View channel.
To import messages, click Import messages.

For more information on how to import messages, see import-messages-from-incident.

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---
title: Create a Slack channel for a collaborative communication task
description: Create a Slack channel for a collaborative communication task to collaborate and discuss the communication task details.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/collaboration-services/create-slack-for-collab-comm-task.html
release: australia
product: Collaboration Services
classification: collaboration-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Add a collaborative communication task, Process flow for Slack communication, Collaboration services, IT Service Management]
---

# Create a Slack channel for a collaborative communication task

Create a Slack channel for a collaborative communication task to collaborate and discuss the communication task details.

## Before you begin

Role required: major\_incident\_manager

## Procedure

1.  Navigate to **All** &gt; **Incident** &gt; **Major Incident** **Open**.

2.  Select the relevant major incident.

3.  Click **View Workbench**.

4.  Click the **Collaborate** tab.

    The Collaborative Communication Tasks section appears.

5.  Click **Initiate** for the task that you want to create a Slack channel.

6.  On the form, fill in the fields.

    |Fields|Description|
    |------|-----------|
    |Add participants|Individual users or groups whom you want as participants to the channel.|
    |Recommended and Selected|Columns to personalize your list. Select the items in the **Recommended** column and move them to the **Selected** column using the right-arrow icon.|
    |Channel name|Unique name for the channel that differentiates it from the rest of the channels in Slack.|
    |Channel topic|Description about the purpose of the channel.|
    |Include a brief message for participants|Brief message that you want to send to the participants.|
    |Private channel|Option to indicate whether the slack channel is private or public.|

7.  Click **Start**.

    A slack channel is created, and you see the **View channel** and **Import messages** buttons next to the task.

8.  To view the channel on slack, click **View channel**.

9.  To import messages, click **Import messages**.

    For more information on how to import messages, see [import-messages-from-incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/collaboration-services/import-messages-from-incident.md).