Slack integration - Incident Management

---
title: Slack integration - Incident Management
description: With Slack integration, you can create a dedicated channel for incident responders to collaborate during an incident​ enabling bidirectional integration with slack. You can create and update an incident, view information such as who is on-call for a group or view the list of incidents assigned to you.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/collaboration-services/im-slack-collaboration.html
release: australia
product: Collaboration Services
classification: collaboration-services
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Collaboration services, IT Service Management]
---

# Slack integration - Incident Management

With Slack integration, you can create a dedicated channel for incident responders to collaborate during an incident​ enabling bidirectional integration with slack. You can create and update an incident, view information such as who is on-call for a group or view the list of incidents assigned to you.

## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

## Compatibility

The Collaboration Services store app version 2.0.x is compatible with all the releases starting with the Paris Patch 3 release.

## Key features

-   Send a direct message to the caller​
-   Assign the incident to a user​
-   Create a collaboration channel for an incident​
-   View and join a channel from an incident​
-   Create and update incident using a Slash Command
-   View who is on-call for a group​

## System requirements

-   Incident Management \(com.snc.incident\)
-   Collaboration Services plugin \(sn\_tcm\_collab\_hook\) version 2.0.x
-   [Slack Spoke for ServiceNow IntegrationHub](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/slack-spoke.md) plugin \(com.sn.slack.ahv2\) version 1.3.x and the necessary Integration Hub license to use Slack as a collaboration channel.

    **Note:** The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke. For more information, refer [Set up Slack spoke](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/integrate-applications/set-up-slack.md).