Open slack from an incident

---
title: Open slack from an incident
description: Open slack from an incident and send message to a user or an assignment group to exchange incident information. You do not need to manually search for a user in slack to send a message.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/collaboration-services/open-slack-from-inci.html
release: australia
product: Collaboration Services
classification: collaboration-services
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Slack integration - Incident Management, Collaboration services, IT Service Management]
---

# Open slack from an incident

Open slack from an incident and send message to a user or an assignment group to exchange incident information. You do not need to manually search for a user in slack to send a message.

## Before you begin

Role required: sn\_incident\_read, sn\_incident\_write, itil, or admin

## About this task

The slack icon appears for the fields that you include in the fix script. For example, if you have the **Caller**, **Assigned to**, and the **Assignment group** fields for incident in the fix script, then the icon appears for these fields.

## Procedure

1.  Navigate to **All** > **Incident** > **Open**.

2.  Open an active incident record.

3.  Click the slack icon that appears next to the **Caller**, **Assigned to**, or the **Assignment group** fields.

4.  In the Open Slack dialog window, click **Open Slack**.

    A direct message with the user on slack or a slack channel opens for the group.