Configure L1 IT Service Desk AI Specialist basic details

---
title: Configure L1 IT Service Desk AI Specialist basic details
description: Customize the name, profile icon, department, and description of your L1 IT Service Desk AI Specialist to match your organization's specifications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/config-details-l1-sd-ai-spec-sow.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, L1 IT Service Desk AI Specialist, IT Service Management]
---

# Configure L1 IT Service Desk AI Specialist basic details

Customize the name, profile icon, department, and description of your L1 IT Service Desk AI Specialist to match your organization's specifications.

## Before you begin

Role required: sn\_itsm\_common.sn\_service\_desk\_manager

## Procedure

1.  Navigate to **All** > **Service Operations Workspace**.

2.  On the Homepage, in the **L1 Service Desk AI Specialist** card, select **Activate**.

3.  In the Confirm L1 IT Service Desk AI Specialist Assignment window, review or modify the following details.

    To modify the details, select the **Edit** icon and then select **Save**.

<table id="table_d1v_hxc_yhc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Assignment groups

</td><td>

User groups to which the L1 IT Service Desk AI Specialist is assigned to perform various tasks.

 For example, to stop the L1 IT Service Desk AI Specialist from handling your team’s tickets, you can remove your team user group.

</td></tr><tr><td>

Role

</td><td>

Roles assigned to the L1 IT Service Desk AI Specialist.

</td></tr><tr><td>

Language

</td><td>

Language in which the L1 IT Service Desk AI Specialist communicates when interacting across workflow and user communications.**Note:** This is a read-only field.

</td></tr></tbody>
</table>    **Note:** You can also select the **View full details** action to open the L1 IT Service Desk AI Specialist details page in a separate tab within the SOW experience and setup the L1 Service Desk AI Specialist.

4.  Select **Add to team**.

    A success message of the L1 IT Service Desk AI Specialist added to your team is displayed.