Configure L1 IT Service Desk AI Specialist profile settings

---
title: Configure L1 IT Service Desk AI Specialist profile settings
description: Modify the profile of the L1 IT Service Desk AI Specialist to set its assignment groups, roles, and language proficiencies.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/config-profile-l1-sd-ai-spec-sow.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, L1 IT Service Desk AI Specialist, IT Service Management]
---

# Configure L1 IT Service Desk AI Specialist profile settings

Modify the profile of the L1 IT Service Desk AI Specialist to set its assignment groups, roles, and language proficiencies.

## Before you begin

Role required: sn\_itsm\_common.sn\_service\_desk\_manager or admin

## Procedure

1.  Navigate to **All** > **Service Operations Workspace**.

2.  On the Homepage, in the **L1 Service Desk AI Specialist** card, select **View details**.

    The L1 IT Service Desk AI Specialist setup page displays the following sections that you can select to review and configure the details:

    -   Profile
    -   Tasks
    -   Test
3.  On the L1 IT Service Desk AI Specialist setup page, select **Profile** and review or configure the following L1 IT Service Desk AI Specialist profile details.

    To modify the details in the profile section, select the **Edit** icon, make the changes and then select **Save**.

<table id="table_l2y_jyc_yhc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

First name

</td><td>

First name of the L1 IT Service Desk AI Specialist.

</td></tr><tr><td>

Last name

</td><td>

Last name of the L1 IT Service Desk AI Specialist.

</td></tr><tr><td>

Title

</td><td>

Title of the L1 IT Service Desk AI Specialist.

</td></tr><tr><td>

Department

</td><td>

Department in which the L1 IT Service Desk AI Specialist must operate.

</td></tr><tr><td>

User ID

</td><td>

User identity of the L1 IT Service Desk AI Specialist.

</td></tr><tr><td>

Description

</td><td>

Description of this L1 IT Service Desk AI Specialist.

</td></tr><tr><td>

Assignment groups

</td><td>

User groups to which the L1 IT Service Desk AI Specialist is assigned to perform various tasks. For example, to stop the L1 IT Service Desk AI Specialist from handling your team’s tickets, you can remove your team user group.

</td></tr><tr><td>

Source

</td><td>

Details about how this L1 IT Service Desk AI Specialist was set up.

</td></tr><tr><td>

Language

</td><td>

Language in which the L1 IT Service Desk AI Specialist communicates when interacting across workflow and user communications.**Note:** This is a read-only field.

</td></tr></tbody>
</table>4.  Select **Save** to save your changes.

    You can make additional changes to your L1 IT Service Desk AI Specialist before selecting save. Changing tabs in the L1 IT Service Desk AI Specialist guided setup won't lose your changes.

    However, if you don't select **Save** before navigating to a new page or closing the browser, your changes are lost.