Configure change models for Simplified Change Management

task australia Updated Sep 10, 2026 3 min read configure-change-models-scm.md
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Configure the change models that control how Normal, Standard, Emergency, and Change Registration changes are processed in Simplified Change Management.

Before you begin

The groups, assignment groups, and notification recipients you plan to assign must already exist in the system.

Role required: sn_itsm_chg_admin.change_models_config, sn_itsm_chg_admin.admin, or admin and sn_ia_config.ia_user

Note: The sn_itsm_chg_admin.change_models_config role no longer automatically inherits the sn_ia_config.ia_user role. Users who need to configure the console must now be assigned both the appropriate Change Management role (for example, sn_itsm_chg_admin.change_models_config) and the sn_ia_config.ia_user role explicitly. Existing roles aren't modified during upgrade, allowing you to maintain full control over assignment of elevated privileges. After upgrading, if you have previously relied on inherited access, you won't be able to configure the console until the sn_ia_config.ia_user role is assigned explicitly.

About this task

Simplified Change Management includes four configurable change models. Each model defines the states, approvals, and task behaviors for its change type:

  • Normal

    CAB-governed workflow for planned changes that require risk assessment, approvals, and post-implementation review.

  • Standard

    Pre-approved, low-risk, repeatable changes that use approved templates and bypass the full approval workflow.

  • Emergency

    Fast-track workflow for urgent changes requiring expedited authorization. Restricts who can submit and notifies stakeholders on creation.

  • Change Registration

    Records changes implemented outside the standard workflow. Restricts who can register and notifies stakeholders on creation.

When you activate the ITSM Change Management Admin Experience plugin (sn_itsm_chg_admin), the simplified change models become the active defaults and the classic global models are deactivated. For more information, see Change model defaults for Simplified Change Management.

Procedure

  1. Navigate to Admin > Admin Home.

  2. From the Manage your products section, select View product overview for IT Service Management.

  3. On the Product Hub page for IT Service Management, from the Configure your product section, select Configure.

  4. On the Configuration Console page, from the navigation panel, select ITSM fulfiller experience > Change Management > Change models.

  5. From the Change models list, select the model to configure.

    Model What to configure How to configure
    Normal Adjust availability, risk-based approvals for the Assess and Authorize states, templates, and automatic change task creation. Configure the Normal change model
    Standard Manage pre-approved templates. Availability, approval, and task settings don't apply to Standard changes. Configure the Standard change model
    Emergency Restrict submitter access, configure Authorize approvals, set up stakeholder notifications, and control automatic task creation. Configure the Emergency change model
    Change Registration Restrict who can register external changes and configure notification recipients. Configure the Change Registration change model

  6. Expand the Advanced configuration section to access and adjust additional settings.

  7. After you configure all required change models, select Mark as configured to complete the change model configuration.

Parent Topic:Configuring Simplified Change Management

Keywords change modelsconfigure change modelsimplified change management
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