Configuring L1 IT Service Desk AI Specialist

---
title: Configuring L1 IT Service Desk AI Specialist
description: Configure the name, skills, assignment groups, roles, language proficiencies, and tasks of the L1 IT Service Desk AI Specialist.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/configuring-l1-sd-ai-specialist.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [configure]
breadcrumb: [L1 IT Service Desk AI Specialist, IT Service Management]
---

# Configuring L1 IT Service Desk AI Specialist

Configure the name, skills, assignment groups, roles, language proficiencies, and tasks of the L1 IT Service Desk AI Specialist.

## Configuration overview

1.  Install the L1 IT Service Desk AI Specialist by requesting it from [the ServiceNow Store](https://store.servicenow.com/store/app/61208b9347b203d439e06507e26d4353).
2.  [Assign the Service Desk Manager role](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/assign-sdm-role-l1-sd-ai-spec.md).

    Assign the Service Desk Manager role to add the L1 IT Service Desk AI Specialist to your team.

3.  [Configure basic details](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/config-details-l1-sd-ai-spec-sow.md).

    Configure the basic details of the L1 IT Service Desk AI Specialist, including name, profile icon, department, and description.

4.  [Configure profile settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/config-profile-l1-sd-ai-spec-sow.md).

    Configure the skills, roles, assignment group, and language proficiencies of the L1 IT Service Desk AI Specialist.

5.  [Configure the task settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/config-tasks-l1-sd-ai-spec-sow.md).

    Configure the tasts that the L1 IT Service Desk AI Specialist is capable of.

6.  [Test the L1 Service Desk AI Specialist](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/test-l1-sd-ai-spec-sow.md).

    Run the L1 IT Service Desk AI Specialist on a specific record to check how it functions.