Install Continual Improvement Management

---
title: Install Continual Improvement Management
description: Install the Continual Improvement Management plugin from ServiceNow Application Manager after purchasing a subscription.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/continual-improvement-management/request-cim.html
release: australia
product: Continual Improvement Management
classification: continual-improvement-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Continual Improvement Management, IT Service Management]
---

# Install Continual Improvement Management

Install the Continual Improvement Management plugin from ServiceNow Application Manager after purchasing a subscription.

## Before you begin

Role required: admin

## About this task

The Continual Improvement Management \(com.sn\_cim\) plugin is available with ITSM Professional, CSM Professional, and HR Service Delivery Professional subscriptions only. Contact your ServiceNow account manager to purchase a subscription and activate the plugin on your organization's instances.

If you don't have an account manager, decide to delay activation after purchasing a subscription, or want to evaluate the product on a sub-production instance without charge:

-   Request CIM activation on your instance by using the Now Support portal. For more information, see the [Requesting a Plugin from the Service Catalog \[KB0751715\]](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0751715) Knowledge Base article.
-   Install CIM from ServiceNow Application Manager.

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  On the Application Manager page, search for **Continual Improvement Management**.

3.  In the Family Plugins section, select **Continual Improvement Management \(CIM\)**.

4.  On the Continual Improvement Management \(CIM\) page, select **Install**.

5.  Review the installation details and select **Install now**.

6.  Install demo data by selecting the **Load demo data** check box.

7.  Select **Install**.

    The Installation progress window displays the installation status of each component and the time taken to complete the installation.

    After installation is complete, a message appears that Continual Improvement Management has been successfully installed.

    The plugin is installed and activated on your instance.

8.  View more information about the installed plugin by selecting **View Details**.

    The following details are provided:

    -   Plugin version
    -   Activation and update details
    -   Key application features
    -   List of plugins installed or activated with CIM.

**Parent Topic:**[Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-landing-page.md)

**Related topics**  


[Components installed with Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-components.md)

[Applications integrated with Continual Improvement Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-integration.md)

[List of plugins \(Brazil\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)