Updates after improvement initiative creation from integrated applications

---
title: Updates after improvement initiative creation from integrated applications
description: UI changes display on the source application record and on the initiative record when you create an improvement initiative from an integrated application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/continual-improvement-management/ui-updates-initiative-from-app.html
release: australia
product: Continual Improvement Management
classification: continual-improvement-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Reference, Continual Improvement Management, IT Service Management]
---

# Updates after improvement initiative creation from integrated applications

UI changes display on the source application record and on the initiative record when you create an improvement initiative from an integrated application.

-   Benchmarks

    |Benchmarks recommendation candidate|Improvement initiative|
    |-----------------------------------|----------------------|
    |**Create Improvement Initiative** related link is replaced by the **CIM number** related link once an improvement initiative is created.|Benchmarks recommendation KPI is added to the **Improvement KPI** field on the Goals tab.|

-   Coaching

    |Coaching opportunity|Improvement initiative|
    |--------------------|----------------------|
    |Improvement Initiatives related list is added that contains the improvement initiative \(CIM\) record.|Coaching opportunity record to which the improvement initiative is linked is added to the **Source/Parent** field in the Details tab.|

-   Configuration Management Database \(CMDB\)

    |Remediate Duplicate Tasks record|Improvement initiative|
    |--------------------------------|----------------------|
    |Improvement Initiatives related list is added that contains the improvement initiative \(CIM\) record.|Remediate Duplicate Tasks record to which the improvement initiative is linked is added to the **Source/Parent** field in the Details tab.|

-   Demand Management

<table id="table_rxz_wys_lfc"><thead><tr><th>

Demand record

</th><th>

Improvement initiative

</th></tr></thead><tbody><tr><td>

Improvement initiative \(CIM\) record is set in the **Improvement** field.

</td><td>

Demand record to which the improvement initiative is linked is added to the **Source/Parent** field in the Details tab.**Note:** When the improvement is closed, the demand record is set to complete.

</td></tr></tbody>
</table>-   Governance, Risk, and Compliance

    |Issue record|Improvement initiative|
    |------------|----------------------|
    |Improvement Initiatives related list is added that contains the improvement initiative \(CIM\) record.|Issue record to which the improvement initiative is linked is added to the **Source/Parent** field on the Details tab.|

-   Incident Management

    |Incident record|Improvement initiative|
    |---------------|----------------------|
    |You must customize the Incident form to show the Improvement Initiatives related list that contains the improvement initiative \(CIM\) record.|Incident \(INC\) record is added to the **Source/Parent** field on the Details tab.|

-   Problem Management

    |Problem record|Improvement initiative|
    |--------------|----------------------|
    |You must customize the Problem form to show the Improvement Initiatives related list that contains the improvement initiative \(CIM\) record.|Problem \(PRB\) record is added to the **Source/Parent** field on the Details tab.|

    The following are the corresponding states of the Problem record and the Improvement Initiative.

    |Problem record state|Improvement initiative state|
    |--------------------|----------------------------|
    |Open|New|
    |Pending change|In Progress|
    |Closed/Resolved|Closed|

-   Survey Management

    |Survey definition record|Improvement initiative|
    |------------------------|----------------------|
    |Improvement Initiatives related list is added that contains the improvement initiative \(CIM\) record.|Survey definition \(Assessment Metric Type \[Survey view\]\) record is added to the **Source/Parent** field on the Details tab.|


**Parent Topic:**[Continual Improvement Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/continual-improvement-management/cim-reference.md)