Deactivate the L1 IT Service Desk AI Specialist

---
title: Deactivate the L1 IT Service Desk AI Specialist
description: Deactivate the L1 IT Service Desk AI Specialist so that it no longer acts on records and lists.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/deactivate-l1-sd-ai-spec.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, L1 IT Service Desk AI Specialist, IT Service Management]
---

# Deactivate the L1 IT Service Desk AI Specialist

Deactivate the L1 IT Service Desk AI Specialist so that it no longer acts on records and lists.

## Before you begin

Role required: sn\_itsm\_common.sn\_service\_desk\_manager or admin

## Procedure

1.  Navigate to **All** > **Service Operations Workspace**.

2.  On the Homepage, in the **L1 Service Desk AI Specialist** tab.

3.  Select the more options button to open the drop-down menu.

4.  Select **Deactivate**.

    Your L1 IT Service Desk AI Specialist is turned off.


## What to do next

You can make changes to your L1 IT Service Desk AI Specialist, such as changing the profile or modifying the tasks to affect the behavior. Once you have made edits, you can preview the L1 IT Service Desk AI Specialist and reactivate it later.