Incident Communications Management

---
title: Incident Communications Management
description: The ServiceNow Incident Communications Management application enables organizations to create and manage communications related to major business issues or incidents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/c\_IncidentAlertManagement.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Incident Communication Management]
breadcrumb: [IT Service Management]
---

# Incident Communications Management

The ServiceNow® Incident Communications Management application enables organizations to create and manage communications related to major business issues or incidents.

## Get started

<table id="table_iwv_lpv_klb" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn about Incident Communications Management concepts and features.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/explore-inci-comm-mngmt.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure environment, tools, and user access.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/config-inci-comm-mngmt.md)

</td></tr><tr><td>

[Manage Incident Communications\[Omitted image "bus-manage.svg"\] Alt text:Learn about defining and managing communication process for an incident.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)

</td><td>

[Reference\[Omitted image "bus-learn.svg"\] Alt text:Get details about Incident Communications Management components such as roles and dependent applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/reference-section-for-incident-management.md)

</td></tr></tbody>
</table>## Helpful resources

Some ServiceNow resources that can provide you with helpful information are:

-   **\[Omitted image "dcx-icon-learning.svg"\] ServiceNow University**

    Access real-time courses, self-paced training, and career resources, from [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow).

-   **\[Omitted image "dcx-icon.svg"\] Best Practices**

    Explore the Best Practices content library to access resources and proven guidance that help accelerate the implementation of Incident Communications Management features, from [ServiceNow - Best Practice Library](https://mynow.servicenow.com/now/mynow/my-home/home).

-   **\[Omitted image "dcx-icon-support.svg"\] Support**

    Search the Known Error portal for Known Error articles and get customer support for issues related to Incident Management:

    -   [Customer Service and Support](https://support.servicenow.com/now)
    -   [Known Error Portal](https://support.servicenow.com/kb?id=known_error_portal)
-   **\[Omitted image "dcx-icon-community.svg"\] ServiceNow Community**

    Connect with other Incident Communications Management users at [ServiceNow Incident Communication Management Community](https://www.servicenow.com/community/forums/filteredbylabelpage/board-id/incident/label-name/incident%20communication%20management).