Notify with Incident Communications Management

---
title: Notify with Incident Communications Management
description: Notify integrates with the Twilio telephony service so you can send and receive phone calls and SMS messages from your instance. In Incident Communications Management, Notify provides SMS and conference channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/c\_NotifyWithIncidentAlertManagement.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Communications Management integrations, Incident Communications Management reference, Incident Communications Management, IT Service Management]
---

# Notify with Incident Communications Management

Notify integrates with the Twilio telephony service so you can send and receive phone calls and SMS messages from your instance. In Incident Communications Management, Notify provides SMS and conference channels.

For details about how Notify works with Incident Communications Management, see [Using Notify with Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_NotifyWithIncidentAlert.md).

**Parent Topic:**[Incident Communications Management integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/inci-commu-mgmt-integrations.md)