Communication contact definitions
Communication contact definitions identify the recipients of a communication plan and the responsibilities they handle for each communication task. Notifications for a task go to all contacts specified for that task, and you can add or remove contacts manually.
For instructions on creating a communication contact definition, see Create communication contact definitions.
Note: If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
Parent Topic:Managing incident communications
--- title: Communication contact definitions description: Communication contact definitions identify the recipients of a communication plan and the responsibilities they handle for each communication task. Notifications for a task go to all contacts specified for that task, and you can add or remove contacts manually. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/communication-contact-definition.html release: australia product: Incident Communications Management classification: incident-communications-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing incident communications, Incident Communications Management, IT Service Management] --- # Communication contact definitions Communication contact definitions identify the recipients of a communication plan and the responsibilities they handle for each communication task. Notifications for a task go to all contacts specified for that task, and you can add or remove contacts manually. For instructions on creating a communication contact definition, see [Create communication contact definitions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/create-comm-contact-definition.md). **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md). **Parent Topic:**[Managing incident communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)
| title | Communication contact definitions |
| description | Communication contact definitions identify the recipients of a communication plan and the responsibilities they handle for each communication task. Notifications for a task go to all contacts specified for that task, and you can add or remove contacts manually. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/communication-contact-definition.html |
| release | australia |
| product | Incident Communications Management |
| classification | incident-communications-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing incident communicationsIncident Communications ManagementIT Service Management |