Incident Communications Management integrations

---
title: Incident Communications Management integrations
description: Incident Communications Management integrates with other applications, such as Notify, to improve the communication process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/inci-commu-mgmt-integrations.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Communications Management reference, Incident Communications Management, IT Service Management]
---

# Incident Communications Management integrations

Incident Communications Management integrates with other applications, such as Notify, to improve the communication process.

-   **[Notify with Incident Communications Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/c_NotifyWithIncidentAlertManagement.md)**  
Notify integrates with the Twilio telephony service so you can send and receive phone calls and SMS messages from your instance. In Incident Communications Management, Notify provides SMS and conference channels.

**Parent Topic:**[Incident Communications Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/reference-section-inci-comm-mngmt.md)