Join or end an incident communication conference call

task australia Updated Sep 10, 2026 1 min read join-end-conf-call.md

After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.

Before you begin

Role required:

Join conference call: ia_admin, itil, or sn_incident_write
End conference call: sn_comm_management.comm_plan_manager or sn_comm_management.comm_plan_admin

Procedure

Navigate to All > Incident > All.
Open an incident record.
From the Incident Communication Plan related list, open the incident communication plan.
From the Incident Communication Tasks related list, open the incident communication task.
In the related links, perform any of the following actions.

Option	Description
Join Conference Call	Join the conference call if you aren't already a participant.
End Conference Call	End the conference when the discussion is over.Note: The work notes are updated with the details of the conference call, such as duration and participants.

**Parent Topic:**[Managing incident communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)

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---
title: Join or end an incident communication conference call
description: After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/join-end-conf-call.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incident communications, Incident Communications Management, IT Service Management]
---

# Join or end an incident communication conference call

After a conference call is initiated, join the call to participate in the discussion or end the call when the conference is no longer required.

## Before you begin

Role required:

-   Join conference call: ia\_admin, itil, or sn\_incident\_write
-   End conference call: sn\_comm\_management.comm\_plan\_manager or sn\_comm\_management.comm\_plan\_admin

## Procedure

1.  Navigate to **All** &gt; **Incident** &gt; **All**.

2.  Open an incident record.

3.  From the Incident Communication Plan related list, open the incident communication plan.

4.  From the Incident Communication Tasks related list, open the incident communication task.

5.  In the related links, perform any of the following actions.

<table id="choicetable_qdq_fjq_thb"><thead><tr><th align="left" id="d349773e91">

Option

</th><th align="left" id="d349773e94">

Description

</th></tr></thead><tbody><tr><td id="d349773e100">

**Join Conference Call**

</td><td>

Join the conference call if you aren't already a participant.

</td></tr><tr><td id="d349773e109">

**End Conference Call**

</td><td>

End the conference when the discussion is over.**Note:** The work notes are updated with the details of the conference call, such as duration and participants.

</td></tr></tbody>
</table>
**Parent Topic:**[Managing incident communications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/working-with-inci-comm-mgmt.md)