Create a contact definition

---
title: Create a contact definition
description: Define the recipients of a particular incident communication plan to determine the target audience involved in each communication task and the responsibilities the recipients are expected to handle.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-communications-management/t\_CreateAContactDefinition.html
release: australia
product: Incident Communications Management
classification: incident-communications-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Incident Communications Management and contacts, Managing incident communications, Incident Communications Management, IT Service Management]
---

# Create a contact definition

Define the recipients of a particular incident communication plan to determine the target audience involved in each communication task and the responsibilities the recipients are expected to handle.

## Before you begin

Role required: ia\_admin or admin

## Procedure

1.  Navigate to **All** > **Incident Communications Management** > **Contact Administration** > **Contact Definitions**.

    **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2.  Select **New**.

    \[Omitted image "CreateContactDefinition.png"\] Alt text: Contact definition form

3.  On the form, fill in the fields.

<table id="table_hjx_zwg_1r"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Unique name for the contact definition.

</td></tr><tr><td>

Type

</td><td>

Type of contact, such as user or group, to involve in the plan.

</td></tr><tr><td>

Responsibility

</td><td>

Responsibility that the user or group is expected to handle.

</td></tr><tr><td>

Source

</td><td>

Method to determine the user or group to associate with this definition.The source can be:

-   **None**: No automatic association. Associate users or groups [manually](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/t_AddAContactManually.md) within the Incident Communication Plan form.
-   **Default Override**: Use [default override](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/t_CreateADefaultOverride.md) to associate users or groups based on conditions.
-   **Form Field**: Use information from the incident communication plan form based on the value specified in the **Source field**.


</td></tr><tr><td>

Quantity

</td><td>

Maximum number of contacts that can be associated with the selected responsibility for each incident communication plan record. **Note:** The **Quantity** field appears only when you select **None** as the value for the **Source** field.

</td></tr><tr><td>

Source field

</td><td>

Field on the Incident Communication Plan form whose value is used as the contact for the selected contact responsibility.-   For the **User** contact type, the values are **Assigned to**, **Closed by**, **Opened by**, or **Resolved by**.
-   For the **Group** contact type, the value is **Assignment group**.
 **Note:** The **Source field** appears only when you select **Form Field** as the value for the **Source** field.

</td></tr><tr><td>

Active

</td><td>

Check box that, when selected, makes the definition active.

</td></tr><tr><td>

Condition

</td><td>

Conditions that must be met to associate this contact definition with a particular user or group. If multiple conditions are defined, each condition is evaluated in the order listed.

</td></tr></tbody>
</table>4.  Select **Submit**.


**Parent Topic:**[Incident Communications Management and contacts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-communications-management/c_IncidentAlertContact.md)

**Related topics**  


[Contact responsibilities for incident communication plans]()

[Define contact responsibilities]()

[Create a default override]()

[Add a user as a contact]()