Activate Incident

---
title: Activate Incident
description: You can activate the Incident plugin \(com.snc.incident\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/activate-incident-plugin.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Management plugins, Reference, Incident Management, IT Service Management]
---

# Activate Incident

You can activate the Incident plugin \(com.snc.incident\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active.

## Before you begin

Role required: admin

## About this task

The Incident plugin activates the following related plugins if they are not already active.

<table id="table_m4z_wfs_wfb"><thead><tr><th>

Plugin

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Service Management Basics\[com.snc.service\]

</td><td>

Provides the baseline for Service Management functionality.

</td></tr><tr><td>

Incident Management Notification\[com.snc.incident\_notification\]

</td><td>

Provides notification functionality for Incident Management.

</td></tr><tr><td>

Incident Overview Homepage\[com.glideapp.report.itsm.incident.overview\]

</td><td>

Provides the Incident Overview homepage.

</td></tr></tbody>
</table>## Procedure

1.  Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2.  Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).


-   **[Components installed with Incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/installed-with-incident.md)**  
Several types of components are installed when you activate the Incident plugin in Incident Management.

**Parent Topic:**[Incident Management plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/incident-mgmt-plugins.md)

**Related topics**  


[List of Brazil plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)