Activate the ServiceNow Add-in for Microsoft Office

---
title: Activate the ServiceNow Add-in for Microsoft Office
description: You can install the ServiceNow Add-in for Microsoft Office plugin \(com.sn\_outlook\_addin\) if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/activate-outlook-add-in.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Microsoft Outlook to create incidents and VTB tasks, Configuring Incident Management, Incident Management, IT Service Management]
---

# Activate the ServiceNow Add-in for Microsoft Office

You can install the ServiceNow Add-in for Microsoft Office plugin \(com.sn\_outlook\_addin\) if you have the admin role.

## Before you begin

-   Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
-   Review the [ServiceNow Add-in for Microsoft 365](https://store.servicenow.com) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

Role required: admin

## About this task

The following items are installed with ServiceNow Add-in for Microsoft 365:

-   Plugins
-   Store applications
-   Roles
-   Scheduled jobs
-   Tables

For more information, see [Install the ServiceNow Add-in for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/install-sn-addin-for-ms365.md) and [Components installed with ServiceNow Add-in for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/employee-service-management/installed-with-sn-addin-ms365.md).

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the ServiceNow Add-in for Microsoft 365 application \(sn\_outlook\_addin\) using the filter criteria and search bar.

    You can search for the application by its name or ID. If you can't find the application, you might have to request it from the ServiceNow Store.

    In the list next to the **Install** button, the versions that are available to you are displayed.

3.  Select a version from the list and select **Install**.

    In the Review Installation Details dialog box, any dependencies installed with your application are listed.

4.  If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.

5.  If demo data is available and you want to install it, select the **Load demo data** check box.

    Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.

6.  Select **Install**.


**Parent Topic:**[Configuring Microsoft Outlook to create incidents and VTB tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/create-incident-outlook.md)

**Related topics**  


[List of Brazil plugins](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/list-of-plugins.md)