Add a communication plan in the workbench

task australia Updated Sep 10, 2026 1 min read add-comm-plan-from-mim-workbench.md

You can create a new communication plan or add a new communication task to an existing communication plan from the workbench. This UI action is helpful when you do not have an existing well-defined communication plan in the system.

Before you begin

Role required: major_incident_manager

Procedure

Navigate to Major incident workbench.
Select the Communications tab and then select Add in the Communication Tasks section to display the Adhoc Communication pop-up window.
On the form, fill in the fields.

Field	Description
Communication Plan	List to select a new communication plan or to select an existing plan and add communication tasks to the plan.
Plan Short description	Brief description of the communication plan.
Task Short description	Brief description of the communication task.
Channels	Option for selecting email, SMS, Slack, or conference as the communication method channel for the plan.Note: To use the SMS channel, the Notify plugin [com.snc.notify] must be active and configured with a Twilio integration, and a notify number group must be set up. For more information, see Activate Major Incident Management.
Frequency	Frequency at which the task runs. A task can run once or at specified intervals.
Due in (Minutes)	Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.

**Parent Topic:**[Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md)

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---
title: Add a communication plan in the workbench
description: You can create a new communication plan or add a new communication task to an existing communication plan from the workbench. This UI action is helpful when you do not have an existing well-defined communication plan in the system.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/add-comm-plan-from-mim-workbench.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Major incident workbench, Managing major incidents, Incident Management, IT Service Management]
---

# Add a communication plan in the workbench

You can create a new communication plan or add a new communication task to an existing communication plan from the workbench. This UI action is helpful when you do not have an existing well-defined communication plan in the system.

## Before you begin

Role required: major\_incident\_manager

## Procedure

1.  Navigate to [Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md).

2.  Select the **Communications** tab and then select **Add** in the Communication Tasks section to display the Adhoc Communication pop-up window.

3.  On the form, fill in the fields.

<table id="table_nft_qwm_gdb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Communication Plan

</td><td>

List to select a new communication plan or to select an existing plan and add communication tasks to the plan.

</td></tr><tr><td>

Plan Short description

</td><td>

Brief description of the communication plan.

</td></tr><tr><td>

Task Short description

</td><td>

Brief description of the communication task.

</td></tr><tr><td>

Channels

</td><td>

Option for selecting email, SMS, Slack, or conference as the communication method channel for the plan.**Note:** To use the SMS channel, the Notify plugin \[com.snc.notify\] must be active and configured with a Twilio integration, and a notify number group must be set up. For more information, see [Activate Major Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-major-incident-management-plugin.md).

</td></tr><tr><td>

Frequency

</td><td>

Frequency at which the task runs. A task can run once or at specified intervals.

</td></tr><tr><td>

Due in \(Minutes\)

</td><td>

Time span when the task must be executed after the task initiates. For recurring tasks, it also indicates the time span after which the task must repeat.

</td></tr></tbody>
</table>
**Parent Topic:**[Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md)