Add a category or a subcategory

---
title: Add a category or a subcategory
description: Add a category or subcategory to help route incidents to the correct team and restore normal service faster.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/add-new-category.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident categories and subcategories, Configuring Incident Management, Incident Management, IT Service Management]
---

# Add a category or a subcategory

Add a category or subcategory to help route incidents to the correct team and restore normal service faster.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Incident** > **All**.

    **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2.  Open an incident record.

3.  Do any of the following:

    -   Select and hold \(or right-click\) **Category** > **Configure Choices**.

        \[Omitted image "category-options.png"\] Alt text: Category options

    -   Select and hold \(or right-click\) **Subcategory** > **Configure Choices**.

        \[Omitted image "category-subcategory-options.png"\] Alt text: Subcategory options

4.  In the **Enter new item** field, enter the new category or the subcategory name.

5.  Select **Add**.

    The new category or subcategory is added under the **Selected** list.


**Parent Topic:**[Incident categories and subcategories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/r_CategorizingIncidents.md)