Add similar incidents from the major incident workbench

task australia Updated Sep 10, 2026 1 min read add-similar-inci-mim-workbench.md

Add similar incidents to a major incident so that the support teams can work on the parent record for a coordinated response process.

Before you begin

Role required: itil, major_incident_manager, communication_manager, incident_manager, or admin

The Predictive Intelligence plugin (com.glide.platform_ml) must be active.
- Configure Predictive Intelligence and train the solution definition with the name ml_sn_global_similar_incidents_mim. For more information on how to train a solution definition, see Create and train a similarity solution.
Ensure that there is an active ML solution at Predictive Intelligence > Similarity > Solutions with the solution name ml_sn_global_similar_incidents_mim.

Procedure

Navigate to Major incident workbench.
Select the Summary tab.
In the Child Incidents section, select the Additional actions icon [Omitted image "mim-ellipses.png"] Alt text: Additional actions icon and then select Find Similar.
From the Add Similar Incidents dialog box, select the similar incidents that you want to relate to the major incident and then select Add Selected.

The similar child incidents appear under the Child Incidents section.

Parent Topic:Major incident workbench

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---
title: Add similar incidents from the major incident workbench
description: Add similar incidents to a major incident so that the support teams can work on the parent record for a coordinated response process.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/add-similar-inci-mim-workbench.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Major incident workbench, Managing major incidents, Incident Management, IT Service Management]
---

# Add similar incidents from the major incident workbench

Add similar incidents to a major incident so that the support teams can work on the parent record for a coordinated response process.

## Before you begin

Role required: itil, major\_incident\_manager, communication\_manager, incident\_manager, or admin

- The Predictive Intelligence plugin \(com.glide.platform\_ml\) must be active.
- Configure Predictive Intelligence and train the solution definition with the name **ml\_sn\_global\_similar\_incidents\_mim**. For more information on how to train a solution definition, see [Create and train a similarity solution](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/create-similarity-solution.md).
- Ensure that there is an active ML solution at **Predictive Intelligence** &gt; **Similarity** &gt; **Solutions** with the solution name **ml\_sn\_global\_similar\_incidents\_mim**.

## Procedure

1. Navigate to [Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md).

2. Select the **Summary** tab.

3. In the Child Incidents section, select the **Additional actions** icon \[Omitted image "mim-ellipses.png"\] Alt text: Additional actions icon and then select **Find Similar**.

4. From the Add Similar Incidents dialog box, select the similar incidents that you want to relate to the major incident and then select **Add Selected**.

The similar child incidents appear under the Child Incidents section.

**Parent Topic:**[Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md)