Create an incident task · SN Doc Reader

Create an incident task to communicate and request work from assignment groups other than the one initially assigned to the incident.

Before you begin

Role required: itil, sn_incident_write, or admin

Navigate to All > Incident > Open.

Note: If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
Open the incident record.
In the Incident Tasks related list, select New.

If you don't see the Incident Tasks related list, add it to the form. For information on how to add a related list, see Add a related list to a form.

Alternatively, select the Additional Action icon [Omitted image "additional-actions.png"] Alt text: and then select Create Incident Task.
On the form, fill in the fields.

Field	Description
Number	Unique system-generated incident task number.
Incident	Incident with which the task is associated.
Configuration item	Affected CI.
State	State of the incident task as it moves through the stages of resolution.Note: When an incident task is closed, you can no longer edit the field values in the incident task form.
Priority	Priority level of the incident task.
Assignment group	Group that works on the incident task. If this field is empty, the incident is assigned automatically.
Assigned to	User to whom the incident task is assigned.Note: If the Assignment group changes, the Assigned to field is cleared.
Short description	Brief description of the incident task.
Description	Detailed explanation of the incident task.
Notes
Work notes list	Users who receive notifications about this incident task when work notes are added. Note: Select the add me icon [Omitted image "add-me.png"] Alt text: to add yourself to the work notes list.
Work notes	Information about how to resolve the incident task, or steps taken to resolve it, if applicable.

5. Select **Submit**.

When an incident task is closed, you can no longer edit the field values in the incident task form.

title	Create an incident task
description	Create an incident task to communicate and request work from assignment groups other than the one initially assigned to the incident.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/create-incident-task.html
release	australia
product	Incident Management
classification	incident-management
topic_type	task
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Managing incidentsIncident ManagementIT Service Management