Incident Management plugins
concept australia Updated Sep 10, 2026 1 min read incident-mgmt-plugins.md
Many of the Incident Management plugins are activated in the base system. You can activate the others when you're ready to use them. Some plugins include demo data.
- Incident Management Best Practice – San Diego
The Incident Management Best Practice – San Diego plugin (com.snc.best_practice.incident.sandiego) enhances integration and workflows for incidents and problems. You can use it to update agents and callers on the progress of a reported incident or problem. - Activate Incident
You can activate the Incident plugin (com.snc.incident) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. - Request Incident Management — Core
Request the Incident Management — Core plugin (com.snc.incident_management), which provides the incident state model. The plugin includes demo data and activates related plugins if they are not already active. - Request ITSM Roles — Incident Management
Request the ITSM Roles plugin (com.snc.itsm.roles) to activate the ITSM Roles — Incident Management plugin (com.snc.itsm.roles.incident_management) to gain more control over the access that different service desk agents, technicians, and managers have within your Incident Management process. - Activate Business Stakeholder
Activate the Business Stakeholder plugin (com.snc.business_stakeholder) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels. - Activate KCS Integration for Incident Management
Activate the KCS Integration for Incident Management plugin (com.snc.incident.knowledge) if you have the admin role. This plugin provides integration of Incident Management with the Advanced Knowledge Management features. - Activate Incident Management Notification
You can activate the Incident Management Notification plugin (com.snc.incident_notification) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. - Activate Incident Updates
You can activate the Incident Updates plugin (com.snc.incident.updates) to receive incident notification updates if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. - Activate Incident Management — ATF Tests
You can activate the Incident Management — ATF Tests plugin (com.snc.incident.atf) if you have the admin role. The plugin delivers Automated Test Framework (ATF) tests for Incident Management. This plugin includes demo data.
Parent Topic:Incident Management reference
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--- title: Incident Management plugins description: Many of the Incident Management plugins are activated in the base system. You can activate the others when you're ready to use them. Some plugins include demo data. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/incident-mgmt-plugins.html release: australia product: Incident Management classification: incident-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Reference, Incident Management, IT Service Management] --- # Incident Management plugins Many of the Incident Management plugins are activated in the base system. You can activate the others when you're ready to use them. Some plugins include demo data. - **[Incident Management Best Practice – San Diego](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/inc-mgmt-best-prac-plugin-sd.md)** The Incident Management Best Practice – San Diego plugin \(com.snc.best\_practice.incident.sandiego\) enhances integration and workflows for incidents and problems. You can use it to update agents and callers on the progress of a reported incident or problem. - **[Activate Incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-incident-plugin.md)** You can activate the Incident plugin \(com.snc.incident\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. - **[Request Incident Management — Core](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-incident-management-core-plugin.md)** Request the Incident Management — Core plugin \(com.snc.incident\_management\), which provides the incident state model. The plugin includes demo data and activates related plugins if they are not already active. - **[Request ITSM Roles — Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/req-itsm-roles-inci-mgmt.md)** Request the ITSM Roles plugin \(com.snc.itsm.roles\) to activate the ITSM Roles — Incident Management plugin \(com.snc.itsm.roles.incident\_management\) to gain more control over the access that different service desk agents, technicians, and managers have within your Incident Management process. - **[Activate Business Stakeholder](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/request-management/activate-business-stakeholders.md)** Activate the Business Stakeholder plugin \(com.snc.business\_stakeholder\) if you have an admin role. This plugin installs the Business Stakeholder role. Users with this role can view and approve records at all ITSM product levels. - **[Activate KCS Integration for Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-kcs-integration-for-im.md)** Activate the KCS Integration for Incident Management plugin \(com.snc.incident.knowledge\) if you have the admin role. This plugin provides integration of Incident Management with the Advanced Knowledge Management features. - **[Activate Incident Management Notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-inci-mgmt-notification.md)** You can activate the Incident Management Notification plugin \(com.snc.incident\_notification\) if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. - **[Activate Incident Updates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-incident-updates.md)** You can activate the Incident Updates plugin \(com.snc.incident.updates\) to receive incident notification updates if you have the admin role. This plugin includes demo data and activates related plugins if they are not already active. - **[Activate Incident Management — ATF Tests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-incident-mgmt-atf-tests.md)** You can activate the Incident Management — ATF Tests plugin \(com.snc.incident.atf\) if you have the admin role. The plugin delivers Automated Test Framework \(ATF\) tests for Incident Management. This plugin includes demo data. **Parent Topic:**[Incident Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/reference-section-for-incident-management.md)
| title | Incident Management plugins |
| description | Many of the Incident Management plugins are activated in the base system. You can activate the others when you're ready to use them. Some plugins include demo data. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/incident-mgmt-plugins.html |
| release | australia |
| product | Incident Management |
| classification | incident-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ReferenceIncident ManagementIT Service Management |