Incident standard ticket page

---
title: Incident standard ticket page
description: The Incident standard ticket page in Service Portal shows the details of an incident and provides actions to resolve, close, or reopen it.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/incident-stnd-ticket-page.html
release: australia
product: Incident Management
classification: incident-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing incidents, Incident Management, IT Service Management]
---

# Incident standard ticket page

The Incident standard ticket page in Service Portal shows the details of an incident and provides actions to resolve, close, or reopen it.

You can access the Incident ticket page in Service Portal using the **Requests** option from the main menu header of Service Portal. The Incident ticket page is available by default for both new and upgraded instances. The Incident standard ticket page shows the details of an incident, such as the short description, caller, and urgency. It also shows the **Actions** list that you can use to resolve, close, or reopen the incident.

\[Omitted image "inci-in-service-portal.png"\] Alt text: Incident standard ticket page in Service Portal showing incident details and the Activity list

You can configure the appearance of the Incident standard ticket page header and tabs from **Standard Ticket** > **Standard Ticket Configuration** > **Incident**. For more information, see [Configure incident ticket page](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/config-inci-ticket-page.md).