Components installed with Incident

reference australia Updated Sep 10, 2026 1 min read installed-with-incident.md

Several types of components are installed when you activate the Incident plugin in Incident Management.

Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

Demo data is available for this feature.

Roles installed

Role title [role name]	Description
Incident task assigned user[sn_incident_task_assigned_user]	Provides read and write operation privileges to an incident task record for an agent when the record is assigned to the agent.Note: You must install and activate the ITSM Roles plugin (com.snc.itsm.roles) to use the base system ACLs related to this role. When the ITSM Roles plugin (com.snc.itsm.roles) isn't installed and activated on the instance, you can still use the Incident task assigned user role [sn_incident_task_assigned_user] but with the following limitations: The agent has read access to the assigned incident task record except for the Work notes and Work notes list fields. The agent has write access to the assigned task record except for the following fields: Assigned to Short description Description Priority State Work notes Work notes list

Role title [role name]

Description

Incident task assigned user[sn_incident_task_assigned_user]

Provides read and write operation privileges to an incident task record for an agent when the record is assigned to the agent.Note:

You must install and activate the ITSM Roles plugin (com.snc.itsm.roles) to use the base system ACLs related to this role.
When the ITSM Roles plugin (com.snc.itsm.roles) isn't installed and activated on the instance, you can still use the Incident task assigned user role [sn_incident_task_assigned_user] but with the following limitations:
- The agent has read access to the assigned incident task record except for the Work notes and Work notes list fields.
- The agent has write access to the assigned task record except for the following fields:
  - Assigned to
  - Short description
  - Description
  - Priority
  - State
  - Work notes
  - Work notes list

## Tables installed

Table	Description
Incident[incident]	Extends the Task [task] table and inherits all fields, rules, and policies from it.

**Parent Topic:**[Activate Incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-incident-plugin.md)

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---
title: Components installed with Incident
description: Several types of components are installed when you activate the Incident plugin in Incident Management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/installed-with-incident.html
release: australia
product: Incident Management
classification: incident-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Activate Incident, Incident Management plugins, Reference, Incident Management, IT Service Management]
---

# Components installed with Incident

Several types of components are installed when you activate the Incident plugin in Incident Management.

**Note:** The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).

Demo data is available for this feature.

## Roles installed

<table id="table_u1t_gb1_wdb"><thead><tr><th>

Role title \[role name\]

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Incident task assigned user\[sn\_incident\_task\_assigned\_user\]

</td><td>

Provides read and write operation privileges to an incident task record for an agent when the record is assigned to the agent.**Note:**

-   You must install and activate the ITSM Roles plugin \(com.snc.itsm.roles\) to use the base system ACLs related to this role.
-   When the ITSM Roles plugin \(com.snc.itsm.roles\) isn't installed and activated on the instance, you can still use the Incident task assigned user role \[sn\_incident\_task\_assigned\_user\] but with the following limitations:
    -   The agent has read access to the assigned incident task record except for the **Work notes** and **Work notes list** fields.
    -   The agent has write access to the assigned task record except for the following fields:
        -   Assigned to
        -   Short description
        -   Description
        -   Priority
        -   State
        -   Work notes
        -   Work notes list

</td></tr></tbody>
</table>## Tables installed

<table id="table_fbz_45z_vdb"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Incident\[incident\]

</td><td>

Extends the Task \[task\] table and inherits all fields, rules, and policies from it.

</td></tr></tbody>
</table>**Parent Topic:**[Activate Incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/activate-incident-plugin.md)