Legacy: Major incident overview dashboard

The Major Incident Overview module provides two versions of the Performance Analytics (PA) dashboard for reviewing major incident information at a glance.

Important:

Starting with the Xanadu release, the Major incident overview dashboard is deprecated. Users can use Major incident dashboard to view the process and communication-related metrics for open and closed major incidents.

Users with the itil, sn_incident_write, major_incident_manager, or communication_manager role can access the dashboard.

The two versions of the Performance Analytics (PA) dashboard are normal and premium. You must activate the Incident Management - Major Incident Management plugin (com.snc.incident.mim) to view the normal dashboard. To access the premium version of the Major Incident Overview dashboard, activate the Performance Analytics – Content Pack for Major Incident Management (com.snc.pa.incident.mim).

You can navigate to the dashboard in the following ways:

Incident > Major Incidents > Overview
Self-Service > Dashboard > Major Incident Overview

Major incident overview

[Omitted image "major-incident-overview.png"] Alt text: Major Incident Overview dashboard with numbered callouts for each UI component

The following table describes the components of the Major Incident Overview module.

#	UI component	Description
1	Dashboard controls	Provides options to create, duplicate, or delete a dashboard. You can also copy the dashboard URL, add the dashboard to your favorites, create a tab, or reset filters in the dashboard.
2	Dashboard overview	Takes you to the UI page where you view the recently accessed dashboard, dashboards owned or shared by you, or all the dashboards in the system. To create a new dashboard, select New.
3	Dashboard list	Provides options to select between different dashboards in the system.
4	Add widgets	Provides options to add widgets. You can drag to move or resize the widget on the dashboard.
5	Sharing	Provides options to specify groups, users, and roles for the dashboard.
6	Configuration	Provides the configuration pane to select a layout to snap the widgets against or to modify a layout as required.
7	Tabs	Major Incidents Nearing Breach: Number of active major incidents where the Major incident state is Accepted and the response or resolution SLA has reached 75% of the allotted time. Major Incidents Overdue: Number of active major incidents where the Major incident state is Accepted and the response or resolution SLA has breached. Unassigned Major Incidents: Number of active major incidents where Assigned to is empty. Open Major Incidents: Major incidents which are open and has major incident state as Accepted. Major Incidents Opened Today: Major incident state is Accepted and the major incident is created on the current day. Note: Major incidents opened for that day includes both active and inactive incidents. Major Incidents Resolved Today: Major incidents that are resolved on the current day and have the state as Resolved. Open Major Incidents – Grouped: You can filter these incidents based on Group by and Stacked by. Open Major Incidents Older Than 7 Days – Grouped: You can filter these incidents based on Group by and Stacked by. Major Incidents by Priority and State Major Incidents by Priority and State Older than 7 Days Major Incidents Opened per Week Major Incidents Closed per Week

## Major Incident Overview – Premium

Major Incident Overview – Premium provides the following additional functions:

Process KPIs: Provides information on Active Major Incidents, Number of resolved major incidents, Average resolution time of Major Incidents, and New Major Incidents Vs Resolved.
Interactive filters: Filters incidents by category, priority, assignment group, and state.

[Omitted image "major-incident-overview-premium.png"] Alt text: Major Incident Overview – Premium dashboard with process KPIs and interactive filters

Parent Topic:Managing major incidents

Related topics

Create and use dashboards

Major incident workbench