Major incident workbench UI elements

concept australia Updated Sep 10, 2026 1 min read mi-workbench-ui-elements.md

The major incident workbench displays task summaries, communication plan progress, conferencing information, and cause and resolution reports.

The major incident workbench has the following UI elements: Summary, Communicate, Collaborate, and Post Incident Report.

Note: You need to activate the Notify plugin (com.snc.notify) for the Collaborate tab to appear. The Post Incident Report tab is visible only when the incident state is either Resolved or Closed.

Summary tab in the Major Incident workbench
The Summary tab displays information about records related to an incident in a card layout, including impacted services, affected configuration items (CIs), active outages, impacted locations, and child incidents.
Post Incident Report tab in the Major Incident workbench
The Post Incident Report tab shows the cause of the major incident and the actions that teams took to resolve it.
Communicate tab in the Major Incident workbench
The Communicate tab helps you understand the progress of a communication plan and its related tasks.
Collaborate tab in the Major Incident workbench
The Collaborate tab displays the communication tasks that use conference calls as their communication channel so you can view and manage them.

Parent Topic:Major incident workbench

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---
title: Major incident workbench UI elements
description: The major incident workbench displays task summaries, communication plan progress, conferencing information, and cause and resolution reports.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/mi-workbench-ui-elements.html
release: australia
product: Incident Management
classification: incident-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Major incident workbench, Managing major incidents, Incident Management, IT Service Management]
---

# Major incident workbench UI elements

The major incident workbench displays task summaries, communication plan progress, conferencing information, and cause and resolution reports.

The major incident workbench has the following UI elements: **Summary**, **Communicate**, **Collaborate**, and **Post Incident Report**.

**Note:** You need to activate the Notify plugin \(com.snc.notify\) for the **Collaborate** tab to appear. The **Post Incident Report** tab is visible only when the incident state is either Resolved or Closed.

-   **[Summary tab in the Major Incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-summary-tab.md)**  
The **Summary** tab displays information about records related to an incident in a card layout, including impacted services, affected configuration items \(CIs\), active outages, impacted locations, and child incidents.
-   **[Post Incident Report tab in the Major Incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-pir-tab.md)**  
The **Post Incident Report** tab shows the cause of the major incident and the actions that teams took to resolve it.
-   **[Communicate tab in the Major Incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-communicate-tab.md)**  
The **Communicate** tab helps you understand the progress of a communication plan and its related tasks.
-   **[Collaborate tab in the Major Incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/mi-workbench-collaborate-tab.md)**  
The **Collaborate** tab displays the communication tasks that use conference calls as their communication channel so you can view and manage them.

**Parent Topic:**[Major incident workbench](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/major-incident-workbench.md)