Legacy: Open Incidents Reports dashboard
View the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.
Important:
Starting in Xanadu release, the Open Incidents Reports dashboard is deprecated. Users can use Incident management dashboard to view the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown.
[Omitted image "incident-premium-open-incidents-reports-dashboard.gif"] Alt text: Animated gif taking you through the tabs of the Incident Premium - Open Incidents Reports dashboard
End user and roles
| End user and goal | Required role | Benefits |
|---|---|---|
Interactive filters
- Priority
- Category
- Assignment Group
- State
- Age
Data visualizations
|
Title |
Type |
Description |
|---|---|---|
|
Open Incidents List |
List [Omitted image "score-list-tile.svg"] Alt text: list report icon |
List of all incident records for open incidents |
|
Open Incidents Pivot |
Pivot [Omitted image "pivot.svg"] Alt text: pivot table report icon |
Table that lets you explore open incidents by combinations of state, assignment group, category, priority, and age. |
|
Open Incidents Heatmap |
Heatmap [Omitted image "heatmap.png"] Alt text: Heatmap icon |
Heatmap that lets you explore the number of open incidents by combinations of state, assignment group, category, priority, and age. |
--- title: Legacy: Open Incidents Reports dashboard description: View the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/open-incidents-reports-dashboard.html release: australia product: Incident Management classification: incident-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Legacy: Incident Management Platform Analytics Solutions, Incident reporting, Incident Management, IT Service Management] --- # Legacy: Open Incidents Reports dashboard View the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown. **Important:** Starting in Xanadu release, the Open Incidents Reports dashboard is deprecated. Users can use [Incident management dashboard](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident.md) to view the current information about open incidents as a list, or as a heatmap or pivot table organized by breakdown. \[Omitted image "incident-premium-open-incidents-reports-dashboard.gif"\] Alt text: Animated gif taking you through the tabs of the Incident Premium - Open Incidents Reports dashboard ## End user and roles |End user and goal|Required role|Benefits| |-----------------|-------------|--------| | | | | | | | | ## Interactive filters - Priority - Category - Assignment Group - State - Age ## Data visualizations <table id="table_xvt_hl4_2fb"><thead><tr><th> Title </th><th> Type </th><th> Description </th></tr></thead><tbody><tr><td> Open Incidents List </td><td> List \[Omitted image "score-list-tile.svg"\] Alt text: list report icon </td><td> List of all incident records for open incidents </td></tr><tr><td> Open Incidents Pivot </td><td> Pivot \[Omitted image "pivot.svg"\] Alt text: pivot table report icon </td><td> Table that lets you explore open incidents by combinations of state, assignment group, category, priority, and age. </td></tr><tr><td> Open Incidents Heatmap </td><td> Heatmap \[Omitted image "heatmap.png"\] Alt text: Heatmap icon </td><td> Heatmap that lets you explore the number of open incidents by combinations of state, assignment group, category, priority, and age. </td></tr></tbody> </table>**Parent Topic:**[Legacy: Incident Management Platform Analytics Solutions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/incident-content-pack.md)
This file has no frontmatter.