Reject multiple major incident candidates using the Actions menu

task australia Updated Sep 10, 2026 1 min read reject-candi-using-actions-menu.md

Reject one or more major incident candidates at once from the Actions menu when they don't qualify as major incidents, and provide a rejection reason.

Before you begin

Role required: major_incident_manager

Procedure

Navigate to All > Incident > Major Incidents > Candidates.

Note: If the UI16 module link redirection feature is enabled in Service Operations Workspace (SOW) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see Redirect UI16 module links to Service Operations Workspace.
Select the candidates that you need to reject.
On the Actions menu, select Reject Major Incident Candidate.

[Omitted image "reject-major-inc-candidate.png"] Alt text: Major incident candidates list with the Reject Major Incident Candidate option selected on the Actions menu
In the Rejection Reason dialog box, enter the reason for rejecting the candidates.
Select Reject.

The major incident candidates are rejected.

Parent Topic:Working on major incident management

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---
title: Reject multiple major incident candidates using the Actions menu
description: Reject one or more major incident candidates at once from the Actions menu when they don't qualify as major incidents, and provide a rejection reason.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/reject-candi-using-actions-menu.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working on major incident management, Managing major incidents, Incident Management, IT Service Management]
---

# Reject multiple major incident candidates using the Actions menu

Reject one or more major incident candidates at once from the Actions menu when they don't qualify as major incidents, and provide a rejection reason.

## Before you begin

Role required: major\_incident\_manager

## Procedure

1. Navigate to **All** &gt; **Incident** &gt; **Major Incidents** &gt; **Candidates**.

**Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2. Select the candidates that you need to reject.

3. On the Actions menu, select **Reject Major Incident Candidate**.

\[Omitted image "reject-major-inc-candidate.png"\] Alt text: Major incident candidates list with the Reject Major Incident Candidate option selected on the Actions menu

4. In the Rejection Reason dialog box, enter the reason for rejecting the candidates.

5. Select **Reject**.

The major incident candidates are rejected.

**Parent Topic:**[Working on major incident management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/work-on-mim.md)