Delete a category or a subcategory

---
title: Delete a category or a subcategory
description: Delete a category or subcategory if your organization no longer uses the category or subcategory.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/remove-category-subcategory.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident categories and subcategories, Configuring Incident Management, Incident Management, IT Service Management]
---

# Delete a category or a subcategory

Delete a category or subcategory if your organization no longer uses the category or subcategory.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **Incident** > **All**.

    **Note:** If the UI16 module link redirection feature is enabled in Service Operations Workspace \(SOW\) and the UI16 module supports the redirect configuration, navigating through UI16 paths automatically redirects you to the equivalent list or record pages in SOW instead of displaying the UI16 forms or lists. For more information, see [Redirect UI16 module links to Service Operations Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/service-operations-workspace/redirect-ui16-module-links-sow.md).

2.  Open an incident record.

3.  Do any of the following activities:

    -   Select and hold \(or right-click\) the **Category** field label and select **Configure Dictionary**.
    -   Select and hold \(or right-click\) the **Subcategory** field label and select **Configure Dictionary**.
4.  Select the Choices related list.

5.  Select the category or the subcategory record that you want to delete.

6.  From the Actions on selected rows menu, select **Delete**.


**Parent Topic:**[Incident categories and subcategories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/r_CategorizingIncidents.md)