Resolve, reopen, or close incident associated with universal request

---
title: Resolve, reopen, or close incident associated with universal request
description: As a requester, resolve, reopen, or close an incident from the Incident Actions widget on a universal request record. The widget is available only when an incident is the primary task of the universal request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/resolve-reopen-close-inc-sp.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Incident Management integration with Universal Request, Incident Management integrations, Reference, Incident Management, IT Service Management]
---

# Resolve, reopen, or close incident associated with universal request

As a requester, resolve, reopen, or close an incident from the Incident Actions widget on a universal request record. The widget is available only when an incident is the primary task of the universal request.

## Before you begin

An incident must be associated with the universal request.

Role required: none

## Procedure

1.  Navigate to your portal page.

2.  Select **Requests**.

3.  Open the universal request that is associated with the incident.

4.  From the Incident Actions widget, select one of the following options.

    |Option|Description|
    |------|-----------|
    |**Resolve**|Resolves the incident and updates the state of the universal request record.|
    |**Reopen**|Reopens a closed incident and updates the state of the universal request record.|
    |**Close**|Closes an incident and updates the state of the universal request record.|

    **Note:** The state of the universal request record is updated based on the configuration in the State Mapping \[universal\_request\_state\_mapping\] table.


**Parent Topic:**[Incident Management integration with Universal Request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/inci-mgmt-integ-with-univ-req.md)