Create an incident template

---
title: Create an incident template
description: Create an incident template to capture incident information consistently. A template fills in standard field values so that you don't have to enter them for each new incident.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/t\_CreateAnIncidentTemplate.html
release: australia
product: Incident Management
classification: incident-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Incident templates and record producers, Configuring Incident Management, Incident Management, IT Service Management]
---

# Create an incident template

Create an incident template to capture incident information consistently. A template fills in standard field values so that you don't have to enter them for each new incident.

## Before you begin

Role required: admin

## About this task

This example shows how to create a template to log an incident when a user is denied access to the Bond Trading application.

## Procedure

1.  Navigate to **All** > **System Definition** > **Templates**.

    You can also [Create a template from the incident form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/create-template-inci-form.md).

2.  Complete the steps in [Create a template using the Template form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateATemplateUsingTheTmplForm.md) using the following information:

    -   **Name**: `Bond Trading Access Denied`
    -   **Table**: Incident \[incident\]
    -   **Global**: Select the check box. When **Global** is selected, any user can use the template, not just the template creator.
        -   **User**: The user who can configure and apply this template. If specified, only that user can see the template unless **Global** is also selected.
        -   **Group**: The group whose members can use this template. If specified, only members of that group can see the template unless **Global** is also selected.

            **Note:** If you leave **User** and **Group** empty and clear the **Global** check box, only you can see the template. To share the template with a team or user, specify a **Group** or **User**, or select the **Global** check box.

    -   **Short description**: `Bond Trading Access Denied`
    -   **Template**: Add the following values to define the fields that are filled in when the template is used:
        -   \[**Category**\]: \[**Inquiry / Help**\]
        -   \[**Configuration Item**\]: \[**Bond Trading**\]
        -   \[**Description**\]: \[**The user was denied access to the Bond Trading application**\]
        -   \[**Impact**\]: \[**2 - Medium**\]
        -   \[**Urgency**\]: \[**3 - Low**\]
    \[Omitted image "incident-template.png"\] Alt text: Incident template to log incident when access is denied to the Bond Trading application

    **Note:** Template fields only support static values. For dynamic references to other field values, you can use a client script or UI action. For example, a resolution can't automatically include the caller's name.

3.  Select **Submit**.


**Parent Topic:**[Incident templates and record producers](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/incident-templates-record-producers.md)

**Related topics**  


[Create a module that uses an incident template]()

[Create a record producer to log incidents]()

[Create a record producer using a template]()