Define an assignment rule for incidents
task australia Updated Sep 10, 2026 1 min read t_DefinAnAssignRuleIncidents.md
Define assignment rules to automatically assign incidents to the group or user who has the skills to work on them.
Before you begin
Role required: assignment_rule_admin or admin
Procedure
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Navigate to All > System Policy > Rules > Assignment.
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Create assignment rules by following the steps provided in Create an assignment rule.
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Select Submit.
Parent Topic:Configuring Incident Management
34 lines · 1.3 KB
--- title: Define an assignment rule for incidents description: Define assignment rules to automatically assign incidents to the group or user who has the skills to work on them. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/t\_DefinAnAssignRuleIncidents.html release: australia product: Incident Management classification: incident-management topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Configuring Incident Management, Incident Management, IT Service Management] --- # Define an assignment rule for incidents Define assignment rules to automatically assign incidents to the group or user who has the skills to work on them. ## Before you begin Role required: assignment\_rule\_admin or admin ## Procedure 1. Navigate to **All** > **System Policy** > **Rules** > **Assignment**. 2. Create assignment rules by following the steps provided in [Create an assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_AssignmentModuleRule.md). 3. Select **Submit**. **Parent Topic:**[Configuring Incident Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/it-service-management/incident-management/incident-configuration.md)
| title | Define an assignment rule for incidents |
| description | Define assignment rules to automatically assign incidents to the group or user who has the skills to work on them. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/it-service-management/incident-management/t\_DefinAnAssignRuleIncidents.html |
| release | australia |
| product | Incident Management |
| classification | incident-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Configuring Incident ManagementIncident ManagementIT Service Management |